Service Advisor

Description:

About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience. We have over 2,000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
About the role
We are seeking an enthusiastic Service Advisor with Costing Experience to fill a full-time position. As the first point of contact for our customers, you will manage our customer’s needs to ensure their vehicle is repaired, delivered on time and the appropriate invoicing completed. This role will suit a self-motivated and well-presented person who enjoys working in a fast-paced environment.
Duties & Responsibilities

• Greet and assist customers in person or by email/phone and determine the customer’s needs and vehicle data
• Document customer needs accurately via repair orders and define the scope and type of work required
• Book appointments according to customer needs and workshop utilisation capacity
• Liaise with service technicians and follow up on customer vehicles during the course of the day
• Assist with manufacturer warranty claims, process contract maintenance, daily invoicing, quotes and orders

Skills & Experience

• Previous Service Advisor / Costing experience preferred but not essential
• Knowledge of the heavy vehicle industry or a good mechanical aptitude
• Strong interpersonal, communication and organisational skills
• Ability to thrive in a fast-paced environment
• Understanding of computers and systems
• Attention to detail
• Professional personal presentation
• Reliable and energetic

Benefits

• Ongoing training and development opportunities, giving you the opportunity to build a long and successful career in the industry.
• Competitive hourly wage
• Focus on your wellbeing with CMV care including access to discounted fitness programs and the CMV Peer Support Program.
• Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
• Opportunities to support community partnerships with our Group CMV Foundation
• Enjoy annual company dinners and picnics

At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.
If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.