Description:
About the role
As a Customer Management Officer, you'll be the backbone of the Safer Communities team, ensuring smooth and efficient operations across our Community Safety, Public & Environmental Health, and School Crossings teams. You’ll work closely with these teams to streamline processes, enhance customer interactions, and maintain high-quality data management.
- Full-Time Temporary position (until 05 September 2025) position (76 hours per fortnight).
- The option to take up a fortnightly or Monthly RDO to support a healthy work-life balance.
- Band 4 role from $70,999 per hour, plus 11.5% superannuation.
Experience and skills we’re looking for
To excel in this role, you’ll need a combination of strong customer service skills, attention to detail, and the ability to work well in a team environment. We’re looking for someone who is proactive, adaptable, and capable of managing multiple responsibilities in a fast-paced environment..
- Experience in customer service, with a focus on resolving inquiries and handling complex issues.
- Extensive experience with Microsoft 365, particularly in Excel for managing, analysing, and reporting data.
- Proficiency in using business systems such as Pathway, YRConnect, and other relevant platforms.
- Ability to absorb new information quickly and apply it to both customer service and quality assurance tasks.
- A collaborative mindset with the ability to work cooperatively with different teams to achieve common goals.
- Resilience and adaptability in handling changes and managing stress effectively.
How to apply
Include a cover letter and resume with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.
Applications close 11.59pm, Sunday 02 March 2025.
Contact person: Georgie Tassell, Customer Management Team Leader, 03 9294 6605.
If you need support with your application or have accessibility needs, please call the contact person above or email us at careers@yarraranges.vic.gov.au.
Applicants who progress past the interview stage must complete pre-employment checks. These checks will include a Police Check, plus a Working with Children.
About Yarra Ranges Council
Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.
Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.