Description:
If you have experience leading a small team to achieve exceptional customer service and sales outcomes, we would love to hear from you! Apply now!
What We Offer – More Than Just a Job!
At Bank of Sydney, we believe in rewarding ambition, celebrating success, and fostering a dynamic, forward-thinking culture. Here’s what you can expect:
- Fast-Track Career Growth – Mentoring, job appreciation, e-Learning, and support for external qualifications to accelerate your success
- Recognition for Excellence – We reward top performers with on-the-spot, quarterly, and annual recognition programs
- A Well-Being Focused Workplace – Enjoy independent and free well-being support through our Employee Assistance Program.
- Exclusive Financial Benefits – Competitive staff home loan rates and exclusive banking perks
- Vibrant Team Culture – Social events throughout the year to strengthen connections and celebrate achievements.
- A Great Start to Every Day – Fresh fruit and real barista-style coffee to fuel your mornings!
The Opportunity – Make Your Mark!
As the Customer Service Manager, you will be responsible for leading a small team to deliver exceptional customer service sales outcomes for the branch. Reporting to NSW Branch Network Supervisor, key responsibilities include:
- Drive the overall performance of the branch by ensuring exceptional customer service and sales targets are met
- Lead, coach and development a small team to effectively perform their roles in customer service and sales
- Ensure the branch adheres to all standards and procedures, including merchandising and safety standards
- Implementation of all risk and compliance policies and procedures
Who You Are
We’re seeking a results-driven, passionate professional who is ready to take on a high-impact role. You’ll bring:
- Proven track record in a similar role in the banking/financial services industry
- A passion for delivering customer service and drive to hit sales targets
- Strong ability to coach and development employees
- Strong business acumen, communication and interpersonal skills
Join Us – Be Part of Something Bigger!
At Bank of Sydney, we’re not just another bank. We’re a thriving, people-centric organisation that values relationships, embraces diversity, and is committed to creating meaningful banking experiences. If you’re ready to make an impact, drive change, and be part of an exciting journey – apply now and take your career to the next level!