Description:
- Permanent full-time position in Cannon Hill
- Flexible Hybrid Working Arrangements
- Increase your take-home pay with Salary Packaging
Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.
About The Role:
We have an exciting opportunity for a Lotteries Sales and Service Consultant who can fuel growth in our exciting Lotteries division through proactive Supporter service, efficient sales and exceptional relationship management.
You could be part of making someone’s dream come true by selling lottery tickets in million-dollar properties, calling a winner and be an integral part of the Lotteries team’s broader strategy to deliver for our clients.
Responsibilities:
- Engage Endeavour supporters via phone, email, and mail, delivering exceptional product/service info with professionalism and courtesy.
- Provide prompt resolutions and recommendations to supporter queries, showing gratitude for their support.
- Maintain meticulous documentation of supporter interactions following standard procedures.
- Drive sales by inspiring supporters with personalised recommendations and passionately advocating our cause.
- Investigate and resolve supporter queries promptly, demonstrating appreciation for their support.
- Foster strong stakeholder communication, managing complaints effectively.
- Identify and escalate priority issues to the Contact Centre and Sales Manager and provide supporter feedback to internal stakeholders.
- Cultivate supporter-centric relationships, enhance satisfaction, and recover lost sales/donations through follow-up efforts.
About You
- Proven experience in a customer service and sales role within a fast-paced environment.
- Demonstrates high level competence in computer applications, i.e. Microsoft Suite of Programmes and Customer management systems.
- Strong attention to detail.
- Multi-tasking ability and comfortable working in a busy, fast-paced environment
- Demonstrated ability to be flexible and proactive with a sense of urgency to adapt to a changing environment.
Benefits and Perks:
- Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
- Discounts on Corporate Private Health Insurance, select Kia vehicles and discounted kitchen appliances.
- Supportive Induction and Learning Opportunities
- Employee Assistance Program.
- Reward and Recognition Program.
Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today!
Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.