Premium Services Coordinator

Description:

We have an exciting full time permanent opportunity for an experienced Premium Services Coordinator at our Depot at Perth Airport .

As a Premium Services Coordinator , you will coordinate Same Day freight, H2H(Hand to hand) freight, Time sensitive freight (TSF) provide quotes, keep customers updated, and allocate jobs to drivers. You will work in a fast-paced environment, ensuring premium service delivery and maintaining strong customer relationships.

Benefits:

• Full Time Permanent position

• Working hours: 08.00 AM – 04.06PM , Monday to Friday

• 15% Superannuation

• Monday to Friday shifts

• High priority to safety and keeping our team members safe

• All PPE and uniforms are provided

Licences:

• C Class Licence required

Some Key Responsibilities:

• Willingness to assist with deliveries/collections/driving on exceptions when required.

• Respond to customer inquiries via phone/email and provide timely updates.

• Allocate jobs to drivers using appropriate software.

• Maintain communication with customers, drivers, and operational teams.

• Ensure adherence to safety and compliance standards.

• Complete relevant reports (e.g., Same Day revenue and job allocation).

• Assist in freight manifesting and scanning

About you:

Skills & Experience

• Knowledge of freight handling and Same Day services- preferred but not essential.

• Strong communication and customer service skills.

• Proficient in computer and software systems.

• Ability to work independently and manage priorities.

• Team orientated and flexibility with shift time in line with staff absenteeism.

• Ability to pass pre-checks (medical/background/D&A)

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.