Description:
As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.
About the role
Reporting to the Application Support Manager, and based onsite at the corporate office in Silverwater, you will provide Second Level support for a diverse portfolio of business applications. Your role will be essential in ensuring that our corporate team, franchisees, and international customers can maximise and leverage these applications effectively.
This position requires flexibility and the ability to work extended hours as part of an on-call roster when necessary.
You will;
- Provide technical support on queries in franchisees locally, internationally and in the corporate offices.
- Register, track, troubleshoot, and resolve incidents and requests using the Service Management systems through to resolution.
- Assist in the identification and diagnosis of underlying causes to recurring problems.
- Coordinate requests for application enhancements from the business and escalating them accordingly.
- Document and update Application Support procedures and instructions.
About you
You will bring experience from a similar IT based role, where you have consistently delivered exceptional customer service and demonstrated a passion for achieving excellent outcomes. You can quickly and effectively integrate into a fast-paced team, working both independently and collaboratively as part of a team.
You will also have;
- Ability to work well under pressure in a diverse and dynamic environment, effectively prioritising multiple issues simultaneously.
- Experience operating in an IT Service Management system, preferably ServiceNow.
- Experience in supporting Business Management Solutions (ERP), preferably MS Dynamics 365 Business Central.
- Ability to effectively learn and support software upgrades, as well as implement new applications.
- Experience in supporting retail systems, preferable POS system,
- Experience in supporting or operating a business reporting solution, preferably SAP.
- Able to follow best practices for Change Control.
This opportunity will provide:
- Salary packaging and novated leasing options for eligible employees.
- Professional development and career progression.
- Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
- A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
- Opportunities to make discounted purchases on a great range of products and services.
Have we got your interest?
Apply now to be considered to join our dedicated team.
Please note that only people with the right to work in Australia should apply for this position.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch.