Description:
To ensure the daily tasks of the team have been performed accurately and timely within the control framework. To provide support to the team, manage any exceptions identified by the team and serve as an escalation point for the team.About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Core Responsibilities
- Coordinate, monitor, and authorize daily functional responsibilities across reconciliations, redistributing resources as necessary.
- Identify, investigate, and resolve exceptions, ensuring timely and accurate deliverables.
- Serve as a subject matter expert and resource for associates while maintaining the capability to complete output in a supporting role as necessary. Act as the primary escalation point for complex issues, addressing and resolving them promptly, and performing review controls.
- Assist in training and cross-training unit, department crew members, and new crew members on various job responsibilities as assigned.
- Create and maintain comprehensive documentation of current policies and procedures.
- Ensure adherence to the risk and control framework established within the team. Understand audit requirements and ensure appropriate documentation is maintained to support audits, ensuring they are completed efficiently and according to established service levels.
- Identify opportunities, make recommendations, and lead process improvement initiatives to gain efficiencies and ensure quality. Provide trend analysis and input for improvement.
- Establish and maintain effective working relationships with both internal and external clients and business partners. Lead regular communication with banks to ensure the resolution of outstanding reconciliation items.
- Participate in and/or lead special projects and perform other duties as assigned.
Qualifications
- Undergraduate degree or an equivalent combination of training and experience
- Minimum two years of business related experience
- High level analytical and problem solving
- Ability to manage multiple priorities under strict deadlines
- Excellent time management and organization skills
- Ability to understand complex technical issues.
- Proficiency with Microsoft applications preferred
- Great leadership, excellent interpersonal and communication (oral and written) skills; team player with positive attitude
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.