Description:
Join the Customer Services Branch as the Director (Registration and Permits) and drive excellence in service delivery in Queensland. Your leadership will forge the path for strategic initiatives and policy development, ensuring our services align with customer needs and safety regulations. With a focus on the inclusion and accessibility of our products, you'll lead a dynamic team to deliver innovative solutions and enhancements. Your impact will magnify as you build robust relationships within government, industry, and the community, advocating for meaningful policy changes and steering a culture of continuous improvement. If you're a seasoned leader with a knack for strategic product management and a passion for fostering a safe, inclusive work environment, we welcome your expertise to enhance the lives of Queensland residents.
Job details
Position status Permanent Position type Flexible full-time Occupational group Management Classification SO Workplace Location Brisbane - North Job ad reference QLD/628153/25 Closing date 07-Apr-2025 Yearly salary $161770 - $169261 Fortnightly salary $6200.60 - $6487.80 Job duration Contact person Yolandi Combrink Contact details Ph: (07) 3066 5214Access the National Relay Service
Customer Services Branch sits within the Customer Services, Safety and Regulation (CSSR) Division. Customer Services is a committed customer focussed branch providing trusted and secure services, while supporting safe road use. The Branch prioritises road safety for the community, dependable and high-quality services for residents of Queensland and an inclusive, safety-oriented work environment dedicated to continuous improvement and employee empowerment.
The Branch has 5 units comprised of:
• Business Enablers.
• Operations Metropolitan.
• Operations Regional.
• Technology.
• Experience and Design.
The role of the Director (Registration and Permits) is to provide leadership in delivery of the strategic roadmap and policy for Registration and Permits products and services to customers.
Some of your responsibilities will include:
• Leads the development of the strategic roadmap for Registration and Permits products, ensuring the alignment with Customer Services Branch strategy.
• Explores customer pain points and prioritises business value into new product developments and improvements related to Registration and Permits products.
• Leads and manages the Registration and Permits product improvement design, development, delivery and implementation to the frontline service delivery.
• Leads Registration and Permits product policy engagement within the department and wider government to advocate policy changes.
• Ensures Registration and Permits products meet accessibility and inclusion requirements.
• Build and maintain effective relationships as a senior leader, including collaboration with the Director (Design) and relevant members of the Operations and Technology teams, industry, and the community to deliver fit for purpose product outcomes.
• Participate as an integral member of the Senior Management Team, providing advice and leadership of Registration and Permits for the branch.
We are looking for an individual with:
• A record of success in managing and leading product management delivery and improvements to deliver services in a complex and diverse organisation.
• Well-developed ability to build and sustain effective working relationships with a diverse range of stakeholders and work collaboratively in a changing environment to achieve business outcomes.
• Highly developed conceptual and analytical skills including the ability to develop innovative strategies and solutions.
• Demonstrated high level communication and interpersonal skills with the ability to influence others and negotiate in difficult circumstances.
• Demonstrated skills in promoting an inclusive workplace where health, safety and wellbeing are prioritised.
What we offer:
• Work and Life balance, including flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous superannuation.
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!
We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Applications to remain current for 12 months.
Job Ad Reference: QLD/628153/25
Closing Date: Monday, 07 April 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Please ensure you download all attachments and follow the instructions on how to apply.