Description:
DescriptionAbout us
Carpentaria is a not-for-profit organisation providing disability and therapy services for children, adolescents and adults in the Northern Territory. We deliver innovative and flexible services to empower people to thrive and live a great life, and we are committed to a philosophy that respects the rights of individuals to make informed choices about their lives.
About the role
The Business Support Coordinator is responsible for delivering high-quality compliance, program development and administrative functions within the Pathways Program. This role provides critical support to ensure operational effectiveness, regulatory compliance, and quality service delivery across the NDIS group day program.
Responsibilities include:
- Develop and maintain NDIS compliance systems, conducting regular audits of documentation and service delivery to address gaps.
- Monitor compliance metrics, support corrective actions, and ensure operations align with current NDIS policies and regulations.
- Identify process improvement opportunities and implement quality enhancement initiatives based on participant outcomes and service efficiency data.
- Document best practices and support participant feedback mechanisms to drive continuous improvement.
- Collaborate with Program Team Leaders to develop structured activities aligned with participant goals and NDIS service categories.
- Create program resources, implementation tools, and training materials for staff while supporting program refinement based on feedback and outcomes.
- Research evidence-based approaches and identify opportunities for program innovation to enhance service quality.
- Coordinate administrative functions ensuring consistent processes and documentation standards across the Pathways Program.
- Manage scheduling, resource allocation, and prepare reports on program performance and operational metrics.
- Support budget management through expense tracking and identifying cost efficiencies.
- Maintain accurate records of program activities and participant services.
- Serve as key contact for internal stakeholders and liaise with external providers and community partners.
- Coordinate with participants' support networks to ensure integrated service delivery.
- Guide program staff on administrative procedures and compliance obligations.
- Support staff orientation and provide mentoring on business systems and processes.
- Facilitate information sharing between program teams to promote collaborative practices.
About you
We are looking for someone who is passionate and experienced in an administrative or finance position with high level organisational skills with the ability to prioritise and effectively manage workload to meet deadlines and achieve results.
You will also need to hold (or have the ability to obtain) a current Ochre Card, Criminal History Check, NDIS Worker Screening Clearance, First Aid certificate and an NT Drivers Licence.
Why work with us?
We provide a positive work environment that encourages and promotes work/life balance, a sense of humour and having fun. In this role you will work with an awesome team who will encourage and inspire you to develop and progress your skills and career, whilst supporting Territorians with disabilities to live their best life.
We value our teams, and our employees enjoy a range of benefits including:
- Salary packaging available (equivalent of up to $6,400 additional salary)
- 5 weeks annual leave + 17.5% leave loading
- Ongoing professional development and career progression opportunities
- Access to employee discounts and wellness benefits
- Access to free confidential counselling and support via our Employee Assistance Program (EAP)
- On-site café and free on-site parking at Harry’s Place
- Work satisfaction - love what you do and why you do it!
How to apply
Information regarding Carpentaria and a copy of the position description for the role can be accessed via our website at https://carpentaria.org.au/wp-content/uploads/Business-Support-Coordinator-Pathways-Program-250321.pdf.
To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team.
We are committed to creating a workplace culture that embraces diversity, equity and fairness, and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQI+ community, and Aboriginal and Torres Strait Islander people.
For further information about this rewarding role, please contact Jess O’Brien, Assistant Pathways Manager on 08 8920 9400 E: jess.obrien@carpentaria.org.au