Description:
This is a Night Receptionist role with one of the leading companies in AU right now -- Accor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Accor
**Job Description** Sofitel Melbourne On Collins is seeking an experienced Night Receptionist to join our Guest Experience Front Office team. As a Night Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction. To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards. This is a Part Time position working overnights shifts **Qualifications** • Minimum of 6 months experience in hotels • Be highly organised and able to effectively manage priorities • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency • Demonstrate versatility in responding to guest requests and situations • Remain calm and effective in high volume work situations • Be good team player; contribute to and assist co-workers without being asked • Opera PMS experience • A professional appearance and attitude that is reflective of our brand • Flexibility to work a rotating roster including early mornings, late nights, weekends and public holidays
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