Description:
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The Ability Roundtable was established in 2013 to provide by-the-sector, for-the-sector benchmarking and service improvement activities in the disability services sector by providing a confidential and trusted platform for disability service providers to benchmark their services across Australia. The Ability Roundtable provides the opportunity for participating organisations to uncover and share innovations and service improvements through Roundtable communities of practice rapidly accelerates efficiency and effectiveness of services, leading to better service outcomes for customers. The Roundtable is governed by its own Board and supports a growing membership of more than 80 organisations with around $9 billion in combined revenue, including many of Australia’s leading disability service providers.
Primary Purpose of the Role:
The purpose of the role is to facilitate the daily operations within Ability Roundtable. It will be responsible, alongside and under delegation from the Chief Operating Officer, for managing the program’s entire data and information cycle from the data collection, verification and analysis phase; through creation and maintenance of reporting dashboards; to knowledge sharing and creation with members, the broader sector and government. In addition, it will be, in partnership with the Chief Operating Officer, be responsible for relationship management with member organisations, business development, and managing relationships within and across organisations, the sector and government.
Key Accountabilities
Data Cycle Management - oversight of data cycle, and development and review of datasets and reports
- Design benchmarking templates and reports in partnership with vendor.
- Oversee design, creation and maintenance of up-to-date data dashboards, reports and presentations for staff and other stakeholders including government funders.
- Establish and monitor calendar for development, collection, analysis and distribution of reports in consultation with data vendor.
- Design and run data specifications and briefings.
- Establish and facilitate data user groups and undertake UAT on reports and sign-off.
- Benchmark group and bespoke analysis and report development.
- The development of regular Insights and Policy papers for members, and external stakeholders.
Member recruitment, support and engagement
- Relationship management with member organisations.
- Sales, marketing and business development resulting in membership growth.
- Member communications and presentations, as well as external presentation, conferences and events.
- Provide support to members utilising and accessing the data management system.
- Work with facilitators to develop agendas for online and face-to-face national meetings and activities.
- Facilitate/Co-facilitate seminars, briefings, training and national improvement group activities.
- Stakeholder communication.
- Government and sector relations.
- Online and face-to-face stakeholder presentations.
Strategy and governance
- Support the COO in Board reports and when working with the Board on strategy development.
- Marketing and communications strategy development and implementation.
- Utilise strong risk management principles to develop and maintain the risk management framework.
- Support development and management of budgets and reporting to ensure financial sustainability of business.
- Vendor relationship management with third-party data manager.
- Ensure integrity of data collection by supporting vendor in managing and monitoring entry, validation and analysis.
Internal systems and processes
- Identify and communicate data risks and issues of the program to the Chief Operating Officer.
- Project management for example building new benchmarking products; setting up and running events.
- Understand, troubleshoot, and optimise the use of the CRM and as appropriate report and track issues.
- Incorporate stakeholder experiences in the design and review of the CRM.
General
- Develop and nurture the maintenance of productive relationships with all key stakeholders.
- Identify and participate in own professional development opportunities to ensure currency of skills and knowledge about current evidence and best practice.
This is a full-time permanent role working from home. Interstate travel will be required.
Please submit your CV along with a short cover letter detailing your relevant experience and why you are interested in this position.
- Understanding of data systems and data governance arrangements/frameworks, including experience in the use of data dashboard tools to support high-quality data reports.
- The ability to analyse financial, operational and business data, extract insights, and construct narratives based on the data.
- An understanding of the legislative requirements associated with privacy and confidentiality of personal and business sensitive information.
- High-level skills with the Microsoft Office Suite, especially Excel, and project/change management.
- At least 5 years’ experience working within the disability and/or care and support sectors, including at a senior management level.
- Excellent communication, influencing and organisational skills that are effective in driving program outcomes.
- Ability to operate at a strategic level and then break concepts into actionable components and execute the small stuff.
- Group facilitation and presentation skills.
- Attention to detail, flexible, adaptable to changing priorities and ability to produce top quality work under tight deadlines.
- Continuous improvement mindset and a strong commitment to ethical behaviour.
- Work well in a team environment and contribute to the wider team and organisational culture.
- Compliance with Pre-employment checks (including Working Screening Checks).
- Established networks in the health/disability/aged care sector.
- An understanding of the NDIS legislative and reform environment.
- Financial reporting experience and knowledge and/or experience with PowerBI and/or Tableau.
Qualifications
- Related university degree in one or more of the following:
- Business discipline
- Health, Disability or Social Science