Description:
Technical Support Engineer - NV1 Cleared | Brisbane
Cleared Recruitment is excited to be partnering with a leading organisation dedicated to improving community wellbeing, safety, and forensic service delivery.
We are seeking a Technical Support Engineer to provide high-level technical support, maintenance, and system upgrades for forensic software solutions used by law enforcement and forensic laboratories.
This role requires strong problem-solving skills, the ability to diagnose and resolve complex technical issues, and a commitment to delivering innovative solutions.
About the Role
As a Technical Support Engineer, you will join a skilled and diverse team of developers, engineers, business analysts, and forensic specialists. You will collaborate with leading software providers and work in a high-security environment, ensuring the reliability and efficiency of critical forensic applications.
Key Responsibilities:
- Provide technical support, system maintenance, and upgrades for forensic software solutions.
- Identify and troubleshoot cloud and infrastructure issues, ensuring optimal system performance.
- Manage and optimise SQL databases, implementing advanced querying and performance strategies.
- Ensure service level agreements (SLAs) are met through effective issue resolution and task prioritisation.
- Work within a Continuous Integration (CI) environment, ensuring seamless development and deployment.
- Document troubleshooting steps, technical solutions, and system configurations using service management tools such as ServiceNow.
- Participate in an on-call support roster, ensuring timely resolution of incidents.
- Build and maintain positive customer relationships through excellent communication and service delivery.
- Represent the organisation on customer sites when required.
- Work closely with developers, UX designers, analysts, and forensic specialists to drive product improvements.
Our Ideal Candidate Has:
- At least 3 years of experience in SQL, with expertise in advanced querying, database management, and optimisation.
- Strong experience working with Microsoft Azure, with the ability to diagnose and resolve cloud-based issues.
- Technical proficiency across a range of platforms and technologies, with a strong analytical mindset.
- Experience in troubleshooting cloud application and database issues.
- A proactive approach to problem-solving, with a focus on efficiency and innovation.
- The ability to explain technical concepts clearly to non-technical stakeholders.
- Strong incident management skills, with a structured approach to issue resolution.
- Background in software engineering or the ability to understand and work with code is highly regarded.
What This Opportunity Offers:
- Comprehensive training and onboarding on forensic software products.
- Work alongside experienced subject matter experts in a collaborative team.
- A supportive and inclusive work culture, with opportunities for professional growth.
- Autonomy and ownership over key responsibilities.
- Flexible working arrangements to support work-life balance.
- Generous employee benefits, including a professional development budget and birthdays off.
- Career advancement opportunities in a fast-growing, high-impact industry.
Qualifications & Certifications:
- Degree in Computer Science, IT, or a related field (or equivalent industry experience).
- Microsoft Certified: Azure Data Fundamentals.
- Microsoft Certified: Azure Database Administrator Associate.
- ITIL Foundation Certification.
- Experience working with public sector organisations, particularly public safety agencies, is highly desirable.
Security Requirements:
To be eligible for this role, candidates must:
- Hold an active NV1 security clearance.
- Be an Australian citizen (mandatory).
- Be based in Brisbane.
How to Apply:
If this opportunity interests you, contact Daniel on:
M: 0424 906 007
At Cleared Recruitment, we specialise in connecting skilled professionals with opportunities in Defence, Intelligence, and National Security .
Know someone who might be a great fit? Refer them to us and receive a gift card up to $1,000 . Terms and conditions apply.