Description:
Full-time ICT – Customer Support Officer position available with a competitive salary. Work in a dynamic team in Arncliffe, NSW 2205. Apply with 11 Recruitment today!On behalf of Totekko Group Pty Ltd, a leading company specialising in comprehensive security and communication solutions, founded on a commitment to delivering cutting-edge services with minimal disruption to clients. With a strong foundation in design, installation and maintenance, Tekko Group is dedicated to providing top-tier Access Control, CCTV and Nurse Call systems.
Our client is conducting a search for a dedicated and skilled ICT – Customer Support Officer.
Current Opening:
This opportunity is a full-time position (38 hours per week).
Position Responsibilities and Tasks
- Provide efficient technical support to end-users, addressing and resolving hardware and software issues.
- Respond promptly to customer inquiries, offering guidance and solutions to ICT-related problems.
- Collaborate with internal teams to escalate and prioritise technical issues for timely resolution.
- Install, configure, and maintain computer systems, networks and related peripherals.
- Conduct troubleshooting and diagnostic tests to identify and resolve technical issues.
- Document and maintain accurate records of support interactions, solutions provided and system configurations.
- Offer training and guidance to end-users on utilising hardware, software and ICT tools effectively.
- Stay updated on technological advancements and provide recommendations for system improvements.
- Monitor and maintain the performance of ICT systems, ensuring optimal functionality and security.
- Assist in the implementation of ICT policies and procedures to enhance overall system efficiency.
- Collaborate with vendors to troubleshoot and resolve hardware and software issues as needed.
- Bachelor’s degree in information technology, Computer Science, or a related field.
- A minimum of three years’ experience in a similar role.
- Strong knowledge of computer hardware, software and operating systems.
- Excellent customer service and communication skills, both verbal and written.
- Proficiency in diagnosing and resolving technical issues in a timely manner.
- Experience with installing, configuring and maintaining ICT systems.
- Analytical thinking and problem-solving skills to address complex technical issues.
Salary:
The role offers a remuneration package ranging from $70,000 - $80.000 p.a, plus superannuation for a 38-hour work week.
How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.
27 Mar 2025;
from:
uworkin.com