Description:
About the Role As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual), and service support of College academic and corporate staff, and students.Why work at Sheldon College?
At Sheldon College we are striving to be an Employer of Choice. We believe that People Make the Difference and reward staff by providing industry leading benefits supporting their Financial, Health and Wellbeing, Social, Family and Professional Growth and Learning. Some of those benefits include:
- Above Award remuneration.
- Salary Sacrifice and Superannuation Co-Contribution.
- College Paid Parental Leave.
- Employee Assistance Program 24/7 for Staff and Families.
- Corporate Discounts including Health Insurance & Optometry and Termly onsite Pop-Up Wellness clinics eg Massage.
- Employee fee discounts at On-Site Early Learning Centre and Prep - 12 College.
- Coffee and Cake days every Term, Team BBQs and Lunches regularly.
- Staff room essentials including Bread, Raisin Toast, Condiments, Tea, Coffee, Milk.
- Professional Development is paid and release time supported.
- Subsidised Staff Study & Scholarship Program.
- Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
- ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk.
- Coordination of service requests, incident management, problem resolution and change management workflows.
- Experience in a client-facing and similar support role.
- Possess or succesfully obtain a Working with Children Check (Blue Card).
About Us
Sheldon College is an independent, co-educational, non-denominational College situated in Redland City, catering for students from 15 months of age through to Year 12. We provide a first-class curriculum in the academic, sporting and cultural arenas with access to state-of-the-art classrooms, laboratories, resource centres and studios, as well as cultural, performing arts and sporting facilities.
Our Educators are our most valuable investment. Every member of our Early Learning staff plays a key role in delivering excellence in education. We deliver on our commitment to provide outstanding education in a safe, secure learning environment, underpinned by our philosophy of Love, Laughter and Learning.
To apply online, please click on the appropriate link below.