Description:
Queensland Specialist Dermatology is a medical, surgical, and cosmetic practice providing services in the early detection and treatment of skin cancers, skin conditions, and treatments using laser technology.
We are seeking to fill a permanent part-time position for 3 days a week with an empathetic, patient, and motivated medical receptionists to join our busy practices located at Toowong and Stones Corner, with the occasional Saturday morning with some flexibility during holiday periods and sick leave.
The Role
You will be joining our friendly team of receptionists to work at the front desk of the clinic and provide exceptional care to our patients, and to support our team of doctors, nurses, and clinical assistants to help ensure the smooth running of our practice. You will be trained in all aspects of the running of our practice, and our software systems.
Requirements
- Experience working in a medical setting with medical billing (Medicare, DVA, health funds) is highly desirable
- Experience with medical software systems (Xestro) is also desirable but not essential
- A high level of empathy and communication skills, as well as a positive attitude are essential attributes for success in this role
- Proficiency with Microsoft Office Suite
- Demonstrated ability to work as part of a team in a fast-paced environment, as well as independently on assigned tasks
Core responsibilities
- Greeting and checking in patients at the front desk
- Scheduling patient appointments and procedures
- Management of a high level of incoming and outgoing phone calls
- Processing patient billing and banking
- Maintenance and updating of appointments and patient records via our medical software
Desired Skills and Qualities
- Ability to maintain a calm and productive attitude in a fast-paced environment
- Professional and confident phone manner
- Strong verbal and written communication skills
- Attention to detail and problem resolution abilities.
- Great customer service skills and an ability to display initiative are key requirements.
- A polite disposition and courteous manner to patients and other staff
- A friendly and welcoming demeanour
- Excellent work ethic and reliability are essential for this role
As our clinic hours are 7am to 5pm you will need to be available for open and closes of the clinic.
We are only able to offer this position to permanent residents of Australia. Please note only shortlisted candidates will be contacted.
Please email your resume and cover letter to admin@qsderm.com.au.