Senior Support Consultant

Description:

• Be part of an organisation with Cloud First approach to Modern Applications
• Significant investment in your learning & career development
• Flexible work from home options
• Open to Perth & Adelaide

About Us At Satalyst (A subsidiary of Canon Business Services), we specialise in Microsoft cloud solutions, modern applications, cyber security, data analytics, and business productivity tools and services. Our services cover the full customer lifecycle including consulting and advisory, software development and delivery, cloud infrastructure, cloud subscriptions, and ongoing technical support and optimisation services.

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About

About the Role

The objective of the Modern Applications practice is to become the trusted partner for our customers in advising and delivering modern application solutions. The role requires providing support to the Modern Apps Support team as the primary technical advisor by participating in hands on development for complex issues, technical (code) reviews, technical documentation, and remediation plans throughout all aspects of the application support / software development life cycle.

This is a hybrid role with flexible work from home options. It reports to the Head of Modern Applications.

Main Duties

• Manage and provide application support to Modern Application solutions according to the agreed SLA.
• Liaise closely with customers and the relevant stakeholders (internally/externally) in understanding support requirements, user acceptance testing, and deployment activities.
• Guiding the Modern Apps Support team to provide support services following Microsoft's best practices.
• Manage work allocations within the application support team.
• Participating in technical documentation, and remediation plans throughout all aspects of the application support/ software development life cycle.
• Leading and participating in monthly service delivery meeting with customers.
• Share/presenting to the wider Solutions team to share knowledge/experience in providing support services.
• Identify improvement opportunities as well as adopting new methods and best practices for CBS' clients.
• Attend onsite visits to clients when required.

About You We are looking for someone who has established experience in application support and consulting. They would demonstrate analytical, troubleshooting & problem-solving skills. Customer facing experience in consulting roles would be preferred. Current Microsoft certification is highly desirable. Key skills include -

• 5+ years' demonstrated development / support experience with Azure Cloud applications and its development tools, including but not limited to:

• Azure Web Apps
• Azure Functions
• Azure Logic Apps
• Azure DevOps

5+ years' demonstrated development / support experience with Power Platform / Microsoft Dynamics 365 CE and its development tools. 5+ years' development / support experience with Power Apps Portals/Power Pages and its development tools. 5+ years' development / support experience with Power Automate. Familiar and demonstrated development / support experience in 2 or more Dynamics 365 modules (Sales, Customer Service, Marketing, Project Service Automation/Project Operations, Field Services, etc.) In return, we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Benefits

Benefits include (but not limited to)

• Free onsite parking at Canon’s offices (site dependent)
• Bonus Leave including:

• Birthday leave, to celebrate, relax or do something special
• Canon Day, an extra day of leave during the Christmas holidays
• Kyosei Day, or volunteer leave to take a paid day off to do good in your community

Flexible working arrangements, where possible Training and development opportunities to help you bring your goals to life Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling Performance Recognition, in the form of quarterly and annual awards programs for high-performers Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards Canon products offered at discounted rates Education assistance to support the cost of any external training that gives you new skills for your job As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps

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