Description:
About TCS:Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030. Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC todayKey Competences:Strong leadership and team management capabilities.Excellent problem-solving, troubleshooting, and decision-making skills.Extensive experience with network technologies (e.g., TCP/IP, VPNs, DNS, firewalls, routing, switching, and load balancing).Deep knowledge of networking protocols, security practices, and best practices for network performance and reliability.Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).Experience with cloud-based networking, SD-WAN, and hybrid IT environments.Knowledge of ITIL or other service management frameworks.Ability to communicate technical information clearly to non-technical stakeholders.Strong client-facing skills with a focus on customer service and relationship building.
Key ResponsibilitiesNetwork Service Delivery Management:Oversee the delivery of network services to clients, ensuring adherence to SLAs, timelines, and quality standards.Manage the deployment, configuration, monitoring, and maintenance of network infrastructure, including routers, switches, firewalls, and other network devices including:
BGPOSPFEIGRPSpanning TreeCisco WirelessCisco ISEFirewalls (Palo Alto & Cisco)WAN Optimizers (Riverbed)
Ensure the network services are optimized for performance, security, and scalability.Coordinate service requests, troubleshooting, and issue resolution related to network performance.Client Relationship and Account Management:Act as the primary point of contact for clients regarding network service delivery and issues.Build and maintain strong relationships with clients, ensuring their expectations are met and service delivery is aligned with their business goals.Manage escalations from clients related to network performance, outages, and service issues.Ensure proactive communication with clients about network changes, updates, and planned maintenance.
Team Leadership and Coordination:Lead and manage a team of network engineers and support personnel, ensuring clear communication, effective collaboration, and alignment with service delivery objectives.Provide guidance, training, and performance management for the network service delivery team.Ensure resources are appropriately allocated to meet network service delivery goals.Incident and Problem Management:Oversee the incident management process, ensuring network issues and outages are addressed promptly and effectively.Analyse network-related incidents and problems to identify root causes and prevent recurrence.Coordinate with other technical teams (security, server, cloud) to resolve cross-functional issues that impact network service delivery.Service Improvement and Optimization:Identify opportunities for continuous improvement in network performance, efficiency, and reliability.Lead initiatives to optimize network infrastructure, reduce downtime, and improve service delivery capabilities.Ensure the application of best practices for network design, monitoring, and incident management.Performance and Reporting:Monitor and report on key performance indicators (KPIs) and SLAs related to network service delivery.Prepare and present regular service delivery reports to clients, senior management, and other stakeholders, highlighting performance, issues, and improvement initiatives.Track and report on network availability, utilization, and capacity.NETwork Design and Implementation Support:Collaborate with network architects and engineers to support the design and implementation of new network solutions.Assist with the deployment and integration of new network technologies or upgrades to meet client requirements.Budget and Resource Management:Oversee the budget for network service delivery, ensuring that services are delivered cost-effectively and within budget.Manage procurement and resource allocation for network service delivery activities, including hardware, software, and personnel as applicable.Compliance and Security:Ensure network services comply with organizational policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA).Promote network security best practices and ensure that all network configurations and activities are secured against potential threats.Change Management:Lead the change management process for network-related changes, ensuring minimal disruption to services and clients.Review and approve network configuration changes, software upgrades, and patches to ensure they align with service delivery objectives.
Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
29 Mar 2025;
from:
uworkin.com