Where

Ict Business Analyst

Cocoon Group Services
Logan City Full-day Full-time

Description:

Operating within the Mission, Vision, and Values of Cocoon SDA Care , the purpose of this role is to play a pivotal role in enhancing the efficiency and effectiveness of our organization's operations. You will work closely with the compliance team to identify business operational gaps, analyse processes, and provide data-driven insights and solutions to improve service delivery and support NDIS participants.

Main tasks Core objectives include:

  • Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with NDIS regulations and guidelines.
  • Conduct thorough analysis of current business processes and systems.
  • Analyse existing workflows and identify areas for improvement in efficiency, cost-effectiveness, and compliance.
  • Recommend and assist in implementing process improvements.
  • Work with IT teams to ensure seamless integration of new systems or enhancements into existing technology infrastructure.
  • Develop test plans and test cases to ensure the quality and reliability of new processes and systems.
  • Create and maintain comprehensive documentation of business processes, requirements, and solutions.
  • Ensure compliance with NDIS documentation and reporting standards.
  • Stay up-to-date with NDIS policies, guidelines, and regulations, and ensure that business processes and systems remain compliant.
  • Conduct of organisations operational internal auditing.
  • Ensuring company policies and procedures align with NDIS requirements.
  • Evaluating the design and operating effectiveness and efficiency of internal controls.
  • Identify control gaps and recommend appropriate mitigating actions.
  • Participate in regular team meetings.
  • Carry out duties/activities in a cooperative, respectful and flexible manner.
  • Gathering effective evidence for audit.
  • Receive, document, and categorise complaints from NDIS participants, representative and other stakeholders.
  • Develop solutions and action plans to address complaints, striving for fair and equitable resolutions.
  • Conduct thorough and impartial investigations into complaints to identify root causes.
  • Providing advice to our stakeholders in formulating appropriate corrective actions

Required qualities

  • Professional approach
  • Impeccable self-presentation
  • Organisational and time management skills
  • Excellent attention to detail Desired competencies KPIs
  • Analytical thinking
  • Initiative
  • Business awareness
  • Tenacity
  • Strategic thinking
  • Positive approach to change

What’s in for you?

You'll experience a rewarding career where your skills and commitment are recognised and rewarded. This is a rare opportunity to enjoy working in a family-friendly, supportive, close-knit working environment driven by strong values.

  • Consistent shifts that offer stability & the chance to have a real impact.
  • Online, specialised & the on-job training.
  • Flexible work hours.
  • EAP services

Mandatory requirement

  • 6 months experience
  • Certificate III in Disability, or Individual Support or equivalent
  • First Aid, CPR, Manual Handling, and Medication Administration training or willing to obtain.
  • NDIS workers Screening Checks
  • Current Driver’s License ( mandatory ).
30 Mar 2025;   from: uworkin.com

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