Description:
About the role
We are seeking an experienced Restaurant Reservations Coordinator to join our team at Evra Newstead. This full-time role is located in Newstead, QLD 4006 and will be responsible for managing all restaurant reservations to ensure exceptional customer service and efficient restaurant operations.
What you'll be doing
-
Efficiently manage all restaurant reservations, including responding to phone and email inquiries, processing new bookings, and updating reservation systems
-
Liaise with the restaurant team to communicate reservation details and ensure the smooth running of each service
-
Provide excellent customer service to all guests, handling any queries or special requests with professionalism and care
-
Assist with hosting duties during peak periods to support the front-of-house team
-
Maintain detailed records of reservations and generate reports as required
-
Contribute to the continuous improvement of reservation systems and processes
What we're looking for
-
Minimum 2 years' experience in a similar restaurant reservations or customer service role
-
Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and internal stakeholders
-
Strong attention to detail and the ability to work accurately under pressure
-
Proficient in using reservation management software and computer systems
-
Positive, friendly and customer-focused attitude
-
Flexibility to work evenings, weekends and public holidays as required
What we offer
-
Competitive salary and performance-based bonuses
-
Generous staff discounts at our restaurants
-
Opportunities for career development and progression
-
Supportive and collaborative team environment
-
Employee wellness initiatives and social events
About us
Evra Newstead is very excited to open the restaurant side of our venue. We are committed to creating a positive and inclusive workplace culture where our team members can thrive.
If you're an experienced Restaurant Reservations Coordinator who is passionate about hospitality, we'd love to hear from you. Apply now to be part of our dynamic team.