Where

Customer Relationship Officer (Perth Applicants Only)

Right at Home
Perth Full-day Full-time

Description:

Be a key player in encouraging customer service excellence

If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you!


About Right at Home: " Our Mission is to improve the quality of life for those we serve".


Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences.

You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.

You will be part of a Supportive Team Culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

  • Previous experience in customer service, preferably in the healthcare or aged care sector.
  • Strong interpersonal and communication skills.
  • Ability to handle sensitive situations with empathy and professionalism.
  • Strong problem-solving skills and attention to detail.
  • A passion for helping others and enhancing the lives of clients.

Key Responsibilities:

  • Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
  • Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
  • Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
  • Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
  • Documentation: Accurately record client interactions, updates, and feedback.
  • Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.

What We Offer:

  • Competitive salary.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative work environment.
31 Mar 2025;   from: uworkin.com

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