Description:
- 1.0 fte, fixed term position until 30 June 2025
- Salary: $94,303 p.a. Plus Superannuation
- Location: Dandenong
Chisholm is seeking an experienced Apprenticeship Support officer to join our Apprenticeship Support team on a fixed term contract until 30 June 2025.
BELONGING & INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
ABOUT THE ROLE
The Apprenticeship Support Officer is accountable to provide contact, information and referral services to assist apprentices with issues and information to support the successful participation and completion of the apprenticeship undertaken under the guidelines of the Victorian Government’s Department of Training and Education.
The role is responsible for working professionally with employees at all levels and relevant stakeholders including employers, apprenticeship network providers and relevant training providers to deliver an integrated apprenticeship support service.
Key responsibilities include:
- Manage a caseload of apprentices for a specified district, providing ongoing support for apprentices identified as requiring mentoring and support to improve student retention
- Act as a key liaison and advisor to apprentices during the early stages of their apprenticeship by promoting the program and providing information and guidance
- Assist apprentices, and advocate on their behalf if required, to quickly resolve issues arising with stakeholders in that relationship
- Provide mentoring and support whilst referring apprentices to liaise with personal support agencies such as counselling, welfare services, learning and disability support within the scope of relevant legislations and privacy act
- Work with out-of-trade apprentices to assist them in obtaining sustainable and long-term employment
- Develop and maintain a strong customer-focused approach to the delivery of timely, accurate and appropriate information and expert advice to various stakeholders
- Manage and record the individual progress of apprentices while pursuing agreed strategies to enhance retention and apprenticeship completion.
- Represent the ASO program and Chisholm in a professional manner at all times and nurture the reputation of the program
ABOUT YOU
You are a highly motivated individual with-- Sound knowledge and familiarity of the Victorian Vocational Education and Training sector including the role of RTOs and Australian Apprenticeship Support Networks
- Highly developed communication, presentation, and negotiation skills with experience in mentoring and advocacy
- Well-developed customer service and interpersonal skills, with the ability to work autonomously and to use own initiative
- Demonstrated clear, concise and authoritative written communication skills to produce a variety of complex reports on sensitive issues
- Demonstrated skills in counselling or youth development, including those from disadvantaged groups
- The ability to travel statewide to assist with HESG special projects, where required
- The ability to respond to emergency situations that occur during out of hours, including evenings and weekends
- Current Australian Driver’s Licence
Qualifications required for the role:
- A relevant tertiary qualification and related industry experience, or an equivalent combination of relevant experience, education and training
ABOUT US
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
To learn more about Chisholm click here !
WHAT WE OFFER
- An Inclusive work culture - Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
- Professional Development - continue to grow your career as you nurture your students
- Networking Opportunities with Industry Partners
- State of the art facilities on our campuses
- Free on-site parking as well as locations close to public transport
- Free Employee Assistance Program - get the support you want. Its confidential.
If this is the job for you, please apply now. We look forward to receiving your application!
Important information about your application:
Your application should include:
- a cover letter
- your resume
- contact details of three (3) referees
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
- Verified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia
- Verified Police Check
Let us know if you require any adjustments to the recruitment process so we can support you to present your best self by emailing us at pcsops@chisholm.edu.au
Applications for this position close at 6pm, Tuesday, 15 April 2025.
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
If you have any questions regarding the position or require further information, please contact Kerry Dent, Manager- Student Support and Engagement at kerry.dent@chisholm.edu.au
Find out more about us by visiting us on our Website and social media sites.
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