Description:
- Utilise your Management expertise to provide support and advice to the Victims of Crime Commissioner
- An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 5: $109,730 - $132,764 plus superannuation.
About the Business Unit:
The Enquiries and Complaints team supports the Victims of Crime Commissioner to assess and review complaints from victims of crime who believe a justice or victims' support service agency has breached a Victims' Charter principle and they are not satisfied with the agency's response to their concerns. The team also receives and responds to a range of enquiries from people affected by crime. The information the team receives from victims of crime also helps the VOCC to identify systemic trends that victims experience in the justice victims' services systems.
About the Role:
As a Senior Assessment and Investigation Officer, some of your duties will include:
- Leading the continuous improvement of intake, assessment and investigation practice and procedures, including through quality assurance activities and policy development
- Managing workflow and assisting with workforce planning to improve operational processes and performance
- Building and maintaining positive relationships with appropriate external stakeholders and liaising with government and non-government agencies in the course of assessing and investigating complaints under the Victims' Charter, and in pursuit of the organisational priorities.
To learn more about this role before applying, please read the attached position description.
About You:
As our ideal candidate, you will possess:
- Demonstrated experience in working within a service-centric environment
- Experience managing administrative investigations
- Demonstrated experience preparing and editing high quality correspondence and reports
- Experience and ability to work independently and productively in a team-based environment
- Proficiency with case management systems and electronic document management systems
- Experience of direct engagement with people who have experienced trauma or are vulnerable would be highly desirable.
Qualifications/Requirements:
- A relevant tertiary qualification in law or related disciplines would be well regarded.
How to Apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.