Description:
Department of Treasury and FinanceJob reference: 663589
Location: 5015 - PORT ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
We are currently seeking applications for a Customer Service Officer to join Shared Services SA Business Systems at The Department of Treasury & Finance, for an initial period up to 12 months with possibility of extension. This position will be located at the Port Adelaide office.
Remuneration: ASO3 – Salary Range ($67,569 - $72,033 p.a.).
About the opportunity:
The Shared Services SA, Business Systems Service Desk, on behalf of SA Government agencies, maintains and provides support for a suite of system applications including Masterpiece, Basware, CHRIS21/HR21, ANZ Purchase Cards/EMS and SA Tenders & Contracts.
The Customer Service Officer reports to the Team Leader Business Systems Service Desk to ensure the provision of high quality first level customer support functions to clients, management and staff of Shared Services SA.
About you
You will be experienced in providing high quality support to customers through phone and email contact in areas such as issue resolution, advice in how to use systems and administration of user profiles. Have the ability to develop and maintain positive working relationships with team members and clients.
Have the ability to plan, organise and prioritise tasks and resources to ensure work is completed efficiently and effectively.
The incumbent will be required to liaise with a range of staff within Shared Services SA and Agencies receiving services.
To be successful you will be:
- Experienced in the support and maintenance of system applications including user management processes.
- Have the ability to work independently, under limited direction.
- Ability to prioritise tasks to ensure work is completed efficiently and effectively to meet service levels.
- A strong understanding of Financial and HR systems.
- Demonstrated experience in working in a system support environment.
- Ability to work as part of a team.
- Proven ability to work under pressure, meet deadlines and prioritise workloads.
- Ability to develop and maintain positive working relationships with team members, clients and other stakeholders.
About us
- At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
- We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
- Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
- Shared Services SA is a branch within the Department of Treasury and Finance. It delivers corporate and business services to a range of SA Government agencies and improves the delivery of internal administrative services by developing simpler, faster, more robust, and efficient processes and systems.
What we offer
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program
For a confidential discussion about the role please contact:
Name: Kathy Sinfield
Title: Team Leader Service Desk, Business Systems
email: kathy.sinfield@sa.gov.au
Application Instructions:
To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration. The successful applicant will be required to obtain and maintain a satisfactory SAPOL Clearance or General Employment Probity Check as directed by Shared Services SA.
Shared Services will initiate appropriate background screenings for successful applicants at Shared Services SA’s expense. Applicants should not initiate their own screening checks or clearances and doing so will not entitle the applicant to reimbursement from Shared Services SA of costs incurred.
The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.
Applications close: 20/04/2025 11:45 PM
Attachments:
- ASO3 Customer Service Officer Role Statement- Business Systems Service Desk V2.pdf
- Pre-Employment-Declaration_240522.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.