Administrative Support Officer

Description:

Are you a highly organized individual with excellent attention to detail? Are you looking for a part-time role that allows you to utilize your administrative skills in a dynamic and exciting environment? If so, we have the perfect opportunity for you!

At Coast and Country Community Services, we are currently seeking a dedicated and enthusiastic Administrative Support Officer to join our team on a part-time basis. As an ASO, you will play a crucial role in ensuring the smooth operation of our business by managing bookings, allocating and providing exceptional customer service to our clients. If you have a passion for organization and a desire to make a positive impact, this could be the ideal role for you!

Responsibilities

• Manage incoming booking enquiries via phone, email, and in-person with a friendly and professional approach.
• Maintain an accurate and up-to-date booking system, ensuring all bookings are recorded correctly and any changes or cancellations are processed accurately and promptly.
• Provide detailed information to clients regarding our services, availability, and pricing.
• Coordinate with different teams within the company to ensure that bookings are scheduled efficiently, and all requirements are met.
• Assist with general administrative tasks, including data entry, filing, banking and document preparation.
• Ensure a high level of customer satisfaction by addressing customer concerns, resolving issues, and providing additional support as needed.
• Collaborate with the marketing team to promote our services and generate more bookings.
• Stay up-to-date with industry trends and competition to continuously improve our booking process and enhance customer experience.
• Participate in an on call Rotation Roster
  
  

Requirements

• Excellent organisational and time management skills, with the ability to handle multiple tasks simultaneously.
• Strong attention to detail and accuracy when entering and managing data.
• Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficient computer skills, including MS Office and experience with booking software preferred.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven customer service experience with a focus on delivering exceptional service.
  
  

Salary And Benefits

• Competitive hourly rate commensurate with experience.
• Ongoing training and development opportunities.
• Opportunity for career growth within a growing organization.
• Friendly and supportive work environment.
  
  

If you are passionate about providing outstanding customer service and thrive in a role that requires superb organisational skills, we would love to hear from you. Don't miss out on this exciting opportunity to join our team as a Bookings Officer at Coast and Country Community Services Ltd. Apply now with your updated resume and a cover letter highlighting your relevant experience and why you believe you are the perfect fit for this role.

Previous applicants need not apply.

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