HR Client Services Officer

Description:

Corporate Services

Salary: Level 3, $83,114 - $89,226 p.a plus 11.5% superannuation (PSCA 2024)

Position number: Pool Ref 219326

Work type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Location: Perth CBD

Closing date: 2025-04-15 4:30 PM (YYYY-MM-DD)

Attachments: - Job Desription Form - HR Client Services Officer.pdf

• Applicant Information Pack
  
  

You can view and print these PDF attachments by downloading Adobe Reader .

This recruitment pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts and permanent opportunities.

About Justice

When you join the Department of Justice , you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About The Role

The HR Client Services Officer in the Customer Contact Centre is part of a small, customer focused team which responds to, or redirects, most HR related enquiries for the Department. In this busy and dynamic role, you will:

• Respond to employee queries about their pay, leave and entitlements by phone and via a customer relationship management system
• Explain award and agreement provisions across a multi-award environment (there are over 20) in a clear and concise way
• Assist users with their HR system web interface, HR Kiosk
• Assist our clients in a wide range of other activities.
  
  

To undertake these activities, you will need to be proficient in the use of various HR technologies, including, but not limited to, a significant HR Information Management System, HR Kiosk, SharePoint and a client relationship management system, to name a few.

In Particular, We Are Looking For Someone Who

• Has a positive, can-do attitude
• is able to work in a fast-paced environment
• is a team player
• has experience in HR in at least one of the following areas - payroll, employee relations or other, related area
• is technologically savvy
• Enjoys learning and growing
• But most of all… has a fun bubbly personality, who strives to work in a good team environment.
  
  

Eligibility

To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.

Application process

How To Apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We Require You To Submit

• Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
• A statement no more than two (2) pages, addressing the three (3) following Role Specific Criteria. Please provide examples to support your claims.
• Experience in a computerised HR Information System environment.
• Ability to identify problems or systemic/recurrent issues and propose solutions, make recommendations, or escalate matters for consideration, as appropriate.
• Experience in the interpretation and application of human resource management legislation, policy, and procedures to work within the span of control.
• Contact details of two work related referees.
  
  

All remaining Job-Related Requirements will be assessed at a later stage in the recruitment process

Pool Recruitment

This pool will be open for a period of twelve (12) months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice for the duration of the pool.

Candidate Search

If required, we may choose to supplement the field of applications by conducting a Candidate Search.

Equity and diversity

The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact WorkforceDiversity@justice.wa.gov.au or call (08) 9264 1700 to for a confidential discussion.

For further job-related information

If you would like further information on this opportunity please contact Nicola Beech, HR Business & Client Services Coordinator, on (08) 9264 6481 for a confidential discussion.

Submitting your application

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.