Description:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support (ES) Strategy and Operations (ES S&O) is hiring!
The Customer Lifecycle team within Enterprise Support Strategy, Operations, and Enablement (SOE) is looking for a smart, enthusiastic, and creative thought leader with a strong background in sales operations and supporting field organizations. This individual contributor leader will own the day-to-day operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Field BD leadership to drive revenue growth and increase adoption of AWS Support Services in line with GTM strategy.
We are looking for a senior leader who can leverage their depth of operations experience to drive the performance, effectiveness, and efficiency of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to owning and executing key field BD operations activities and mechanisms within the geographies (ie. Territory planning), to driving strategic planning activities within the geographies, to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”, dive deep, and solve important business problems.
Key job responsibilities
As a Sr. Sales Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
• Own P&L in partnership with Line of Business leadership for one or more geographies: accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives
• Act as Single Point of Contact for the Line of Business for one or more geographies
• Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
• Lead strategic planning and annual planning activities with and for the geo leaders
• Own and execute key Field BD operational mechanisms
• Define and lead the Premium Support Business Development rhythm of business
• Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting.
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
• Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams
• Drive process improvement and change management – lead and deliver training as needed
• Manage the cadenced business reporting for the business segment.
• Develop relationships and processes with sales, finance, ES Leaders, HR, sales operations, and other stakeholders
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Requirements:
- 5+ years of sales operations or equivalent experience- Bachelor's degree or equivalent
- 5+ years of Microsoft Excel experience
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience working within a high-growth, technology company
- 10+ years of sales operations or equivalent experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
8 Apr 2025;
from:
amazon.jobs