Administration Officer - Relief Pool

Description:

About The Role
This role maintains high customer service standards, integrate into multidisciplinary teams, and contribute to health, safety, training, and risk management, ensuring seamless operations during staff absences.
Some Of The Key Responsibilities Of The Role Are
Fulfill role accountabilities in accordance with West Moreton Health's core values, policies, procedures, and legislative requirements.Respond to general reception inquiries by managing incoming telephone calls, accurately transferring messages, and providing timely information to support patients and staff. Assist and direct visitors with professionalism by accessing patient information and delivering an effective front-counter service.Collect, verify, and update mandatory patient data, including demographics, Medicare details, and registrations, ensuring compliance with regulations and maintaining data integrity.Coordinate patient flow, appointments, and associated resources by liaising with staff to facilitate timely bookings, transportation arrangements, and follow-ups.Maintain proficiency in hospital information systems to effectively support workflow, data management, and operational requirements.Prioritise tasks efficiently, work independently, and contribute to team objectives to meet organisational goals and deadlines.Handle customer and patient inquiries with professionalism, ensuring patient confidentiality while adhering to Workplace Health and Safety, Equal Employment Opportunity, and Anti-Discrimination practices.
About You
Our ideal candidate will be someone who can demonstrate the following:
Strong ability establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
Mandatory Requirements
Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link
Benefits
17.5% annual leave loading (Additional allowances/entitlements may apply)12.75 % employer contribution to superannuationProfessional developmentSalary sacrificing options Wellness programsEmployee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.