Senior Service Delivery Officer

Description:

We are currently seeking applications for a Senior Service Delivery Officer, to join the information and Technology branch within The Department of Treasury & Finance for an initial period of 9 months with a possibility of extension.

Remuneration: ASO4 – Salary Range (ASO4 $76,561 - $80,256 p.a)

About the opportunity:

The Senior Service Delivery Officer excels in delivering exceptional service support. This role provides valuable guidance to the Service Desk team for positive customer outcomes. This role takes charge of spearheading and supporting the ongoing transformation and advancement of the Service Desk Team. A key focus of this role is driving digital service improvements for our customers. This is achieved through the facilitation of innovative processes using existing and new tools, while acting as a mentor for the Service Desk team.

The incumbent directly reports to the Level 2 Service Desk Team Leader and collaborates closely with both the Level 1 and Level 2 Service Desk groups.

About you

If you are someone who isn’t afraid to roll up your sleeves, are curious and always looking for ‘a better way’ to do things, are outcomes-focused, want to be part of a digital transformation ‘movement’ from the beginning, and are up to having a bit of fun along the way, this opportunity could be for you.

About us

The Department of Treasury and Finance is looking to transform and modernise their operations and way of working, using digital as one of its levers. The department has commenced the establishment of an internal Centre of Excellence (CoE) for its digital services, transforming the existing Information and Technology branch into a high-quality enabler for its broad business.

• At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
• We are the lead agency for economic, digital and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
• Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Special Conditions:

• Some out of hours work may be Intrastate and interstate travel may be required.
• The incumbent will be required to participate in the Departmental Performance Management Program.
• The incumbent may be required to be assigned to other positions at the same remuneration level across the department.
• Engagement in this role is subject to a satisfactory Department Human Services General Probity Check. A renewal will be required every three years.

For a confidential discussion about the role please contact:

Name: Adam King
Title: Manager Service Delivery
Tel: 0472 753 636
email: adam.king@sa.gov.au

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a CV and a written statement of no more than 1500 words. Written statements should address the Essential and Desirable requirements in the Role Statement. Applicants should include the name, address and contact number of three (3) referees, one being your current line manager.

The Department of Treasury and Finance actively promote flexible working arrangements and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.