Description:
Beach Property Group is a locally owned business specialising in short term holiday letting and permanent long term rentals at our stunning beachfront properties in Bokarina and Mooloolaba. We are seeking an enthusiastic and proactive Client Relationship Manager to join our expanding team. The ideal candidate will have a passion for hospitality and a strong ability to connect with people, with experience as a Property Manager in Short and Long term rentals. This role is essential in fostering positive relationship with our property owners and guests while ensuring alignment with body corporate regulations and expectations.
Key responsibilities :
Build and maintain strong relationships with property owners, ensuring strong communication
Create a welcoming and enjoyable experience for guests through exceptional communication and service
Manage guest enquiries, bookings and feedback to maintain a high level of service
Support the marketing for our properties to maximise occupancy and revenue
Provide regular updates and reporting to property owners on rental and holiday performance
Attend property inspections and ensure each property is maintained to a high standard
Liaise with owners on any end of month statement queries
In charge of accounts reconciliation in the Trust account monthly
Manage a portfolio for both Holiday/Permanent rentals
Handling of guest/tenant complaints
Coordinate ongoing maintenance and inspections as required to comply with all relevant laws, codes and company policies.
Requirements :
Experience as Property Manager - Permanent and Holiday
Full Real Estate licence/ Sales/Property Manager Certificate
Understands Management Rights/Body Corporate
High level of customer service and positive energy
Advantage if you have experience with Resly, REX or MYBOS
What we offer :
Competitive salary
Flexible working environment
Professional growth
Supportive and dynamic team
Chance to be part of a rapidly growing local business with a focus on community and engagement