Description:
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$81,503 per annum plus superannuation
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:â¯Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
About the role
We’re looking for a highly capable Customer Service Officer to be the first point of contact for the City Rangers Unit - a fast-paced, dynamic role that deals directly with complaints, incidents, and real-time operational support.
This isn’t your typical customer service job. You’ll be the go-to person behind the scenes, managing critical communications and keeping everything running smoothly for our Rangers out in the field.
Key responsibilities include:
• delivering high-quality customer service with professionalism and courtesy
• handling and resolving a high volume of incidents, radio transmissions, and customer complaints with speed and professionalism
• identifying complaint trends and escalating emerging issues to relevant stakeholders
• accurately logging, allocating, and following up on service requests and field issues
• coordinating Ranger fleet records, vehicle incidents, and maintenance
• maintaining clear records for compliance and potential evidence purposes.
We're looking for someone with:
• a qualification in Administration
• proven experience in a fast-paced call centre or customer service environment
• exceptional problem-solving and communication skills
• strong attention to detail and the ability to manage sensitive or urgent matters under pressure
• availability to work shifts across a 7-day roster
• certificate IV in Government Investigations, or willingness to obtain within 12 months is desirable.
If you're quick-thinking, cool under pressure and thrive on being the operational glue behind a high-performing team, we want to hear from you.
Download position description.
Applicants must have full working rights to be eligible for this position.
This role has the option of a rostered day off each month, known as a 19-day month.
The recommended applicant must complete a pre-employment health declaration form and a criminal history check.
Applications must be submitted online by⯠11:59pm, Tuesday 6th May
For more information, contact Terri-Lee Lyons, Operations Coordinator on 02 9265 9125
What we can offer you
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
Flexible working- 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
- Collaborative approach to flexible working
- City centre head office, with many public transport options.
- Leadership and management development program
- Further education program providing reimbursement of course fees, and study and exam leave
- Opportunity to attend external courses and conferences
- Long service and employee recognition awards
- Employee assistance program offering free, confidential counselling
- 26 weeks paid parental leave and 6 weeks paid partner leave
- Paid and unpaid adoption and long-term fostering leave
- Paid superannuation for up to 52 weeks of parental leave
- Part-time and job-sharing options available
- Supportive return-to-work environment
- Recognised as an Inclusive Employer by the Diversity Council of Australia
- Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
- Recognised family inclusive workplace
- Veteran employment supporter
Find out why a career at the City of Sydney might be right for you.
How to apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us atâ¯recruitment@cityofsydney.nsw.gov.auâ¯orâ¯02 9265 9333.
Select ‘apply now’ to submit your resume and selection criteria.