Apprenticeship Mentor (Identified Role)

Description:

Introduction:
Full time- Hunter based role
Description:
About Bamara
We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.
Over the past three years, we’ve partnered with over 4,800 people to support them as they achieve their goals.
Bamara delivers services in communities across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.
Salary and Benefits

• Generous salary
• 3 days bonus leave during the Christmas/New Year period
• Retail and Entertainment discounts across leading brands
• Opportunities to upskill with qualifications
• Employee Assistance program for staff and their immediate families
• Cultural Awareness training

The Role (Identified role)
This is an exciting opportunity for experienced and passionate Apprenticeship Mentor to be a part of the Australian Apprenticeship Support Services provider for First Nations Apprentices, supporting both employers and Australian Apprentices with promotion, education, engagement and continuity of the Australian Apprenticeship program.
Based in the Hunter region, this is a dynamic, multifaceted, and autonomous role primarily centred around mentoring Apprentices and engaging with various stakeholders and customers to facilitate the undertaking of the National Training Contract.
Reporting into the AASS Team leader , this highly rewarding role will require the application of a diverse range of soft skills, knowledge of the AASS program, funding opportunities and the VET sector and a commitment to the ongoing provision of high quality standards of customer service.
Skills and Experiences:
About you
You will be an ambitious, positive, self-starter with a passion for building and maintaining key relationships within the community including:

• Previous experience within the Employment services/ Job Active industry or within an RTO (highly regarded)
• Knowledge of the VET sector and the AASS program highly regarded
• Proven business development and account management experience, while being able to determine and prioritise relationships, balancing short-term gains with long-term considerations.
• Proven ability to self-motivate, manage work priorities, meet deadlines efficiently and meet KPIs and often work autonomously
• Ability to adapt to shifting prioritise, demands and timeframes and a demonstrated commitment to continuous improvement and receptiveness to change
• Excellent customer service skills and ability to best assess, advise and manage customer needs to increase customer satisfaction
• Ability to analyse, interpret and evaluate a variety of internal and external guidelines and procedures to make decisions.
• Ability to deliver excellent service through a mature approach utilising tact and diplomacy when interacting with customers and staff.
• Ability to engage, respect and support customers of diverse demographics and social backgrounds, with a strong focus on youth.
• High quality written and verbal communication skills as well as interpersonal skills
• High level of digital literacy across multiple Microsoft Suite applications and programs.
• Current driver licence or ability to travel
• WWCC clearance required
• All successful applicants will be required to undertake a police clearance