Description:
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About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The key accountabilities of the role:
- Drive High Customer Retention - Proactively manage customer relationships and deliver value to ensure strong retention outcomes.
- Ensure Customer Satisfaction - Promote a positive experience by being responsive, knowledgeable, and solutions-focused in all customer interactions.
- Maximise Platform Value - Help customers get the most out of the platform by encouraging adoption of automation, advanced features, and new capabilities.
- Build Strategic Customer Relationships - Foster strong, trusted relationships with key stakeholders — including senior HR and business leaders.
- Align with Customer HR Strategy -Understand each customer’s HR strategy and priorities in detail to provide relevant, high-impact advice and guidance
The key responsibilities of the role:
- HR Technology Literacy and Passion - Demonstrated experience using HR or Talent Management systems, either as a user or administrator. A passion for HR technology and a curiosity to understand how systems work are essential. The successful candidate will be confident in learning our Ready Workforce Talent platform in detail and guiding customers in its use — even without a technical background.
- Customer-Centric Communication and Relationship Building - Strong interpersonal skills with the ability to build rapport and trust quickly via phone, email, or face-to-face. A customer-focused mindset is critical — candidates must demonstrate empathy, professionalism, and a commitment to helping customers succeed. Experience working with a variety of stakeholders, including senior leaders, is highly valued.
- Problem Solving and Creativity - A practical problem solver who thinks creatively to tailor solutions based on customer context. This includes the ability to work through ambiguity, offer suggestions, and contribute ideas that improve customer outcomes and internal processes.
- Attention to Detail and Time Management - High attention to detail in written and verbal communication, documentation, and system configuration tasks. The ability to manage multiple priorities and deliver accurate, timely responses is essential. Candidates should demonstrate excellent planning and follow-up habits.
- Team Collaboration and Initiative - A collaborative team player who is also confident working independently. Willing to pitch in where needed, support colleagues, and contribute to team culture. Takes initiative to improve the customer experience and proactively engage others when solving problems.
- Relevant Education or HR Domain Experience - Tertiary qualifications in Human Resources, Management, Learning & Development, Psychology, Organisational Development, or similar are desirable. Alternatively, equivalent HR experience — especially in a generalist, business partner, or HR systems role — will be highly regarded.
The key requirements for the role:
- Experience using HR / HRIS systems
- Tertiary qualifications in Human Resources, Management, Learning & Development, Psychology, Organisational Development, or similar are desirable.
- A minimum three years’ experience in a Human Resources / People and Culture position
Why you should become a ReadyTecher:
- A day off for your birthday- hip hip hooray!
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!
Position description Apply now Share