Applications Officer

Description:

Role purpose
This role is a key component of the Applications Team in the Information Technology Branch of the National Museum which has the critical function supporting the lifecycle of core business applications.
The Museum is seeking motivated professional with experience in the support of business applications including M365 applications, ERP applications (Finance and HRIMS systems) and Client Relationship Management systems, among others. The role has a significant focus on managing relationships with internal stakeholders and external vendors.
The key duties of the position include
Key accountabilities

• Contribute to the administration and support for the Museum's core business applications:
• Support for the Museum's Client Relationship Management system, Tessitura, including configuration and administration responsibilities with consideration of business practices.
• Microsoft 365 - Support of an enterprise-wide deployment of the Microsoft 365 environment across the Museum, including, but not limited to, SharePoint, Teams, Microsoft Apps, Exchange and Single Sign On capabilities.
• SaaS based business applications, including assisting in the implementation of security features, such as single sign on.
• Support in the system administration of the Museum's Enterprise Resource Planning systems (finance, payroll, rostering, etc).
• Participate in the management of the Museum's data and its use within business intelligence reports across the Museum.
• Build stakeholder relationships with internal stakeholders and vendors to consult and communicate with for enhancements, upgrades and configuration changes.
• Work collaboratively with internal service delivery groups to ensure effective security administration of the core business systems.

Skills, experience and qualifications
Essential:

• Service Delivery: Deal with all requests for support in accordance with the defined service levels with minimal guidance.
• Cultivate productive working relationships: Well developed communication skills and proven experience in internal and external stakeholder engagement resulting in productive working relationships with colleagues and vendors.
• Development of Supporting documentation: Experience in the development and maintenance of procedures and documentation for supporting business applications.
• Technical Application Experience: Demonstrated experience in the configuration and maintenance of Client Relationship Management systems, especially with focus on enhancement around business requirements. Tessitura experience highly desired.
• Strategic Focus: Ability to collaborate on the development of enhancements to business applications using the appropriate change management procedures, demonstrated analytical skills and the ability to think logically and strategically and experience analysing, interpreting, and applying problem-solving skills to complex problems.

Desirable:

• Experience working within a cultural institution and understanding the operational requirements.
• Software configuration;
• Contribute to the design, implementation, and maintenance of complex software configurations for business applications.
• Contributes to the selection of software used for business systems.
• Participates in the review of own work and the review of colleagues' work.
• Knowledge, expertise, and a high level of enthusiasm for new technology and how it can be applied at the Museum.
• Manage application licensing for various business applications
• Demonstrated ability to coordinate, prioritise and deliver on multiple tasks to achieve deadlines in a complex operating environment.