Support Officer

Description:

Position overview
The Support Officer is responsible for providing a range of administrative, support to the Operations Division. Core functions of the role includes preparation of various correspondence and documentation, records management, liaising with internal and external stakeholders, providing procurement support, scheduling of appointments, monitoring of various inboxes and supporting the team to efficiently resolve issues.
What we are looking for:
* Ability to solve problems based on operational guidelines, knowledge and experience, utilising useful information, looking for underlying causes and suggesting alternative actions to stakeholders.
* Demonstrated ability to prioritise tasks, meet deadlines, exercise attention to detail with initiative and ability to identify routine process improvements.
* Good written and verbal communication skills, with the ability to produce a range of standard written documents, providing clear information and using language appropriate to the audience. High level experience in the full Microsoft suite of software, including Word, Excel, Teams, PowerPoint plus electronic records management and databases.
* Demonstrated experience in the provision of high-level administrative support within a corporate environment.
* Demonstrated ability to build rapports with others in order to understand issues and suggest sources of action appropriate to their needs.
About the organisation
The Victorian Building Authority (VBA) is the primary regulator of Victoria's building and plumbing industries, ensuring compliance with relevant laws that protect the Victorian community and promote confidence in the built environment. The VBA manages practitioner registration, monitors industry standards, and enforces compliance through inspections, investigations, and audits. It also supports industry professionals by providing guidance, education, and resources to uphold safety, durability, and sustainability in building and plumbing work. The VBA is committed to promoting accountability and continuous improvement, and plays a critical role in safeguarding Victoria's construction standards and ensuring quality outcomes for all Victorians.
VBA Commitment
We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. We're hoping to find a broad range of experiences, and people from all backgrounds and communities to join us at the VBA.
We invite you to talk to us about any preferences or adjustments you may need to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application. If this is you, please don't hesitate to get in touch via recruit@vba.vic.gov.au.
We value and encourage flexibility for all, and so we support all our roles to be worked flexibly in some way, including part-time, to support a diverse, adaptive, and high-performing workforce. We encourage you to discuss flexible work options with the hiring manager during the recruitment process.
How to apply
Applications should include:
* Register your interest via the Victorian Public Sector Job Application Tracking System.
* Attach an up-to-date resume.
* You may like to add a maximum one-page response detailing which position you are interested highlighting the skills and experience relevant to the responsibilities of this position.
Only electronic applications submitted via careers.vic.gov.au will be accepted
Applications close midnight Thursday 01 May 2025.
If you require assistance with submitting your application, please contact recruit@vba.vic.gov.au.
A full merit-based process may be completed as part of the selection process with a 3-member interview panel assessing shortlisted candidates.