Description:
The IT Service Centre is seeking an observant and organised School Management and Learning Systems Support Coordinator who can evaluate the skills of consultants, prepare learning materials and deliver training programs which equips and motivates consultants to achieve results. This position is offered on a Permanent full-time basis, located in the Brisbane CBD.About The Department
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About The Role
You will have responsibility for undertaking a range of tasks that contribute to providing support for School Management and Learning Systems incidents, service requests and requests for advice. You will be required to:
- Maintain an in-depth knowledge of School Management and Learning Systems and associated modules, and provide high-level advice regarding their application as well as contemporary knowledge of the School Management and Learning Systems applications following releases or upgrades. (SFIA - TECH 5)
- Monitor customer service and service desk functions, and collect performance data to assist with the specification, development, research and evaluation of services standards and apply these standards to resolve or escalate issues and gives technical briefings to staff members. (SFIA - CSMG 4)
- Assist with processes related to School Management and Learning Systems major incidents and coordinate the activities of Level 1 staff during the management of major incidents: following agreed procedures, identifying, registering and categorising incidents; gathering information to enable incident resolution and promptly allocate incidents as appropriate; and maintaining records and advise relevant persons of actions taken; (SFIA - USUP 3)
- Supervise the work of individuals and teams and allocate routine tasks and/or project work, providing direction, support and guidance as necessary, in line with individuals' skills and abilities and monitoring progress against agreed quality and performance criteria to facilitate effective working relationships between team members. (SFIA - PEMT 4)
Interested? To Apply:
- Attach a brief resume (maximum 2 pages) including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you will/may be assessed section of the attached role description. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
Occupational group IT & Telecommunications
16 Apr 2025;
from:
linkedin.com