Description:
In the heart of Surfers Paradise situated above the Paradise Centre Shopping Centre you will find Paradise Centre Apartments. This property contains modern one, two and three bedroom apartments a short walk from the light rail. On your days off, be a tourist and visit the Gold Coast’s iconic theme parks, bask in the sunshine on the beach, or go exploring along the hinterland trails… you will never be short of things to discover in the heart of the Gold Coast!
As the Letting and Concierge Manager, you will oversee the daily operations of the letting and concierge business at Paradise Centre Apartments . Your key responsibilities will include managing owner and guest interactions, leading staff, liaising with body corporate representatives, and ensuring compliance.
Backed by a dedicated onsite team and a well-structured roster, you’ll have the support needed to drive high performance and deliver exceptional outcomes.
Primary Responsibilities
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Manage the roster inline with contracts, awards and budgets
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Passionate and effective communication with all internal and external stakeholders such as owner, team, body corporate representatives and residents.
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Yield/Revenue management in conjunction with our Shared services team to ensure strong returns for owners and Accor
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Ensure service standards are met inline with the contract and expectations
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Drive Loyalty, guest satisfaction and employee engagement through hands on and inclusive management style.
Skills and Experience
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Real Estate License (REA) – Required or a willingness to obtain it
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Excellent Communication and Interpersonal Skills – Ability to build and maintain strong relationships with clients, colleagues, and stakeholders.
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Effective Time Management – Strong organisational skills with the ability to prioritise tasks and meet deadlines
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Hands-On and Supportive Leadership – A proactive management style that fosters team collaboration and drives performance.
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Strong Administrative Competence – Attention to detail with the ability to manage documentation, reporting, and operational processes efficiently.
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Conflict Resolution – Skilled in handling challenging situations calmly and effectively to ensure smooth operations.
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Knowledge of Health and Safety Regulations – Familiarity with industry compliance standards to ensure a safe and secure environment for guests and staff.
Accor Benefits
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ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
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Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
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Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
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Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
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Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
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Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.