Taxation Officer

Description:

• Join a resilient, high performing call centre team with a fun, inclusive and supportive culture
• March 2025 commencement, salary of $58,709 + super + benefits
• Full-time & Part-time roles based in the CBD, WFH possible after probation

RevenueSA has a fabulous opportunity for you to join our busy, customer focused, fun, friendly and supportive Contact Centre. Join an organisation where the culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

We are seeking resilient, dedicated and detail-oriented Taxation Officers to play a crucial role in providing outstanding service to our customers.

Remuneration: ASO2 – Salary Range ($58 709 - $63 154 p.a.).

About us

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.

We aim to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA

About the opportunity:

Are you someone who enjoys a fast-paced work environment, is self-motivated and appreciates the diversity of our core work, then this role may be for you.

We have multiple Full-Time roles available with business hours being 8.30am - 5.00pm Monday to Friday .

Alternatively, if you are looking for a Part-Time role the required days of work would be Monday and Tuesday at a minimum.

RevenueSA is a welcoming and inclusive workplace, committed to achieving a positive customer experience, which enables our people to benefit from a rewarding and enjoyable work experience.

RevenueSA is determined to attract the right people to our team, with a commitment to service excellence, and invest into their ongoing training and development.

We value all contributions made, sharing our successes and learnings to provide the best possible outcome for our customers.

This role will see you as the first point of contact in the delivery of a fantastic customer service experience together with:

• Manage inbound calls providing excellent customer experience
• Interpret policy wording and conditions to determine the validity of a variety of applications.
• Process applications to achieve successful outcomes for RevenueSA and our customers
• Ensure compliance with relevant government legislation codes, and company policies.

To be successful in the roles, you will preferably have:

• Competent interpersonal and verbal communication skills.
• Commitment to customer service, considering customer needs, manage difficult situations in a calm, positive and objective manner.
• Multi-tasking capability, ability to undertake diverse tasks and prioritise administration tasks to meet deadlines.
• Attention to detail.
• Knowledge and understanding of office administration practices.
• Experience with Microsoft Office, particularly Word and Excel.
• Experience with using multiple systems.
• Experience in data processing and data entry.

We pride ourselves on ensuring our staff succeed, and as such, RevenueSA will provide a thorough and structured training program which will include 3 weeks full-time training of system and legislative knowledge.

About you

Your amazing customer service skills together with your ability to problem solve and make decisions will see you succeed in this role, as will your strong organisational skills and ability to understand complex processes. Additionally, your willingness and capability to have difficult discussions, and your resilient nature will add further to your success along with:

• Experience in a related industry will be highly regarded, but not essential.
• Call centre experience will also be highly regarded, but not essential.
• Outstanding attention to detail and excellent verbal and written communication skills.
• The ability to show empathy to customers; and
• A positive can-do attitude and great team worker.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• DTF Be Well Program

For a confidential discussion about the role please contact:

Name: Nicole Christie
Title: Manager, Contact Centre
Tel: 8522 0830

Application Instructions:

To be part of something bigger and work for a passionate South Australian organisation with customers at the forefront, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and an application (no more than two pages) addressing the essential requirements and demonstrating suitability for the role and how you fit RevenueSA’s culture. You are also required to provide details of 2 referees and complete a pre-employment declaration. Late/incomplete applications or those that do not address the essential requirements will not be considered.

Previous applicants need not apply.

If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via Australian Federal Police or through an Australian Criminal Intelligence Commission accredited body .

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, all ages and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.