Description:
An opportunity to join our small and elite team at Australia’s most awarding sparkling wine label, The House of Arras. Our driving goal and mission is providing a unique cellar door experience and through presentation of our rich and unique brand history as the most awarded Sparkling Wine. We develop customer trust and relationships during the experience that allow us to grow sales revenue both at the cellar door, and well beyond when our engaged visitors leave as long-term customers and brand ambassadors.
Much like our wines, this role is not your traditional hospitality role. It involves looking after our guests and sharing a premium fine wine cellar door experience with them. You will be guiding them through tastings, delivering our history and winemaking in an informative and approachable manner, and imparting your passion and knowledge for all things Tasmania and fine wine.
This position holds Part time to Full time capacity, and located at our scenic cellar door in Pipers River, 45 minutes northeast of Launceston, if you have a valid RSA and enjoy enlightening and guiding people through the world of wine and Tasmania, then we’d love to hear from you.
You will report to the Cellar Door Manager and responsibilities include:
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Deliver our cellar door experience in an informative and engaging manner to ensure a premium and seamless customer experience and maximise sales.
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Help identify and recruit new wine club members for elite and international customer segments from our Cellar Door visitation programs.
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Help recruit, liase and deliver bespoke experiences to our premium club members.
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Maintain a high standard in presentation, cleanliness and neatness of cellar door and surrounds.
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Represent the company at cellar door, events, workshops and in collaboration within the local businesses and community if required
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Plan, manage and execute phone sales/events/corporate orders to meet customer expectations and requirements ensuring revenue is maximised.
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Deal with general cellar correspondence and phone and email enquiries
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Process, prepare and dispatch phone/email/online orders and assist with inventory management/stock control
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Assist with opening and closing procedure and cash reconciliation
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Assist Cellar Door Manager as required to conduct new staff inductions and training
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Actively promote the sale of the company’s wine, products, services and promotional materials in the cellar door.
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Actively promote and suggest additional products to events customers as part of their event or corporate package to increase revenue.
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Supervise and assist at Cellar Door events.
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Help us elevate and deliver our new signature experiences, such as our Wine & Wildlife Tour and 40 Years of Tirage Masterclass with National and International audiences.
Ideally you will:
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Have an entrepreneurial spirit, be open to learning a new way of delivering world class wine experiences and a passion for the wine industry.
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Have Premium Hospitality, Event supervisory background with knowledge of wines and wine production, and an ability to guide and host small groups at an elite level.
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Be a team player who can adapt, and deliver on targets through a hands-on approach and positive attitude.
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Have a commitment to excellence and the highest standards in customer service, sales and presentation.
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Have a high level of communication and interpersonal skills and ability to build strong relationships with our customers and premium club members.
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Relevant qualifications in wine, tourism and tour-guiding will be highly regarded.
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The ability to speak a second language and deliver our signature experiences in a second language would be highly valued.
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Strong attention to detail and accountability with ability to multitask and prioritise tasks.
We have a great working environment with a supportive, inclusive, and inspirational team, competitive remuneration with wine and spirits discounts. Training with our cellar door team and winemakers is provided, and there are opportunities to grow personally and professionally within the group.
If you have a passion for enlightening curious people to wonders of Tasmania and premium winemaking, a valid RSA and enjoy working flexible hours including some (not that late) evenings or weekends then we’d love to hear from you.