Senior Case Officer

Description:

• About the Role - The Senior Case Officer will work in the Reconsiderations team undertaking Case Management for a range of reconsideration requests, for all CSC administered schemes. These will include death and invalidity claims, as well as various superannuation benefit related matters.

Key Responsibilities

The role or purpose of the Reconsiderations Senior Case Officer is as follows:

• Managing an individual caseload, performing full investigations and applying the relevant legislation in all matters and providing thorough communication with customers throughout the entire process;
• Compile extensive information and draft papers on behalf of the Committee's and Panel;
• Liaise with other areas of the business to ensure a smooth process is experienced by the customer, whether it is prior to, or after a case has been finalised; and
• Contribute to the team in both seeking and providing guidance, looking for efficiencies and assisting in additional tasks where required.

This role will be offered as hybrid - office and work from home with 3 days per week in our modern and collaborative office spaces (Tues - Thurs).

Desired Skills and Experience

What you'll need to excel

• You must be an Australian Citizen and be able to obtain and maintain a Baseline security clearance.
• You must be based in Canberra and attend the office 3 days per week.
• A sound knowledge of the schemes administered by CSC or capability to develop such knowledge
• Experience interpreting and applying legislation
• Case management experience (particularly carrying out case assessments related to invalidity/death benefits, with experience in superannuation and/or insurance claim highly regarded)
• Excellent administration and communication skills, with the ability to condense data and communicate in a clear, simple and effective way
• Adaptability and ability to prioritise managing multiple cases at a time
• Resilience and customer services skills, with the ability to guide our customers throughout the entire process with empathy and understanding, managing sensitive matters in a professional and effective way
• Capability to understand and apply superannuation legislation, regulations and guidelines
• Ability to work in a team environment and autonomously

What you'll get in return

• Permanent full-time opportunity
• Flexible working arrangements, promoting a work/life balance
• Make meaningful impacts by assisting customers with their financial needs
• Work for an organisation with great purpose
• Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

What you will need to do now

To be considered, please submit a current resume along with a cover letter outlining your skills and experience. For any queries relating to this role, please contact

• Please note: Agency submissions will not be considered for this position.
• Applications close: 5pm Tues 27 May 2025

Why CSC? - The drive to make a difference.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

More about CSC:

Visit our to discover more about CSC, our core competencies and employee benefits:

Commonwealth Superannuation Corporation