Description:
About the role
- Workplace flexibility including monthly RDO
- WWF-Australia Office location negotiable, Sydney, Melbourne and Brisbane preferred
- Full time, 8-month Maximum Term contract
- Join a diverse global network working for people and planet across 100 countries
- Work in a high performing, values-driven organisation
You can find the full position description and selection criteria by ((“clicking here”)).
About the Role
The Senior Manager, Community Engagement leads the end-to-end program management of Community Fundraising and WWF-Australia’s customer service centre. Leading and motivating a team, this position ensures growth in income by developing the community engagement and peer-to-peer fundraising product offerings with strategies to acquire, convert, retain and engage supporters.
Additionally, this role leads the organisation’s approach to supporter care and customer service, by elevating and enhancing the Supporter Relations team. This role seeks to drive a positive and engaging experience for supporters and the general public, with the aim of growing revenue and increasing supporters’ lifetime value, in alignment with WWF’s conservation goals.
Key Accountabilities (Refer to Position Description for full list of Key Accountabilities)
- Manages the development and implementation of Community Fundraising programs, and collaborates to develop the products and propositions to increase income from existing and prospective supporters.
- Leads a culture of customer service excellence and supports the Supporter Relations Manager to implement best practices in supporter care, donorcentricity, and efficient operations processes.
- Leads, coaches and builds a high-performing team to achieve shared income, growth and customer service targets.
- Drives the strategic direction of Peer-to-peer fundraising, leading the team to grow the pipeline of community fundraisers, develop mass participation events, and enhance the supporter experience for both third-party donors and fundraisers.
Skills, Knowledge and Experience (Refer to Position Description for full list of Selection Criteria)
- Demonstrated significant experience managing peer-to-peer fundraising programs for a not-for-profit organisation.
- Demonstrated experience in leading and developing customer service teams
- Demonstrated experience in leading relationship management teams
- Demonstrated people management experience and a track record in creating a constructive team culture.
Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.
Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.
As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.
You can find the full position description and selection criteria by ((“clicking here”)) .