Description:
Come join the team at BYD Ballarat
We are seeking an up and coming Service Manager to join the team at brand new facility in the heart of Ballarat.
This is an opportunity for you to take the next step in your career by securing a role that will grow with you.
If you are currently an Assistant Service Manager and Senior Service Advisor we recommend applying today.
About the role
Managing the day-to-day operations of the BYD Service Department this role is pivotal in delivering an exceptional experience for our customers.
We are seeking an organised, customer focused individual who will work with us and the OEM to build a successful department.
You will have an impressive attitude, the ability to manage multiple tasks and great communication skills.
You will be customer-focused and committed to building a process driven team from the ground up.
In the beginning you will be managing all aspects of the customers' service journey from booking, check-in, workshop liaison through to check out. As bookings increase and the department grows so too will your leadership and responsibility.
Key Tasks - Phase 1
-
Managing customer bookings,
-
Liaising with customers and clearly explaining work completed or required,
-
Preparing accurate job costings
-
Working as a bridge between the workshop team and customers on a daily basis,
-
Establishing robust and efficient processes to enable future growth
-
Liaising with the OEM on performance and procedure
-
Ensuring OH&S Policies and Practices are implemented
Skills and Experience
-
Service and or Workshop experience is essential to this role.
-
Customer service experience, especially in the automotive sector, well regarded
-
Ability to communicate effectively with customers, staff and senior management
-
High attention to detail
-
Excellent computer literacy
-
The ability to work in a team environment
-
Outstanding time management and organisational skills
If you feel you have a positive, can-do attitude alongside skills & attributes to be a key contributor to the success of BYD Ballarat, please apply today.
Please Note - Due to the volume of applicants we will only contact applicants with whom we are interested in discussing the opportunity further