Membership And Data Coordinator

Description:

About the opportunity
This is an exciting opportunity to showcase your skills and play a key role in supporting the Membership function—the heartbeat of a vibrant, member-focused organisation dedicated to educational Advancement across Australasia.
As part of a lean yet high-performing team, you’ll contribute to delivering exceptional value to our members. We thrive on innovative, out-of-the-box thinking, infused with creativity, passion, and a touch of fun.
Reporting to: Member Relations Manager but working in collaboration with the whole teamRelationships: Liaise with staff dealing with Marketing, Brand, Events and Finance Liaise with relevant Chapter members (we exist for our members)Hours: Part-time, 3 days per weekContract: PermanentLocation: Home OfficeAdditional benefits: Phone package/Internet allowance
This dynamic, new position offers a flexible work arrangement, working from a home office with a team located in multiple cities.
The role demands a passionate and driven individual who has exceptional administrative and data skills with fine attention to detail. You will be assisting the Member Relations Manager with the creation, implementation and delivery of a seamless membership engagement process and experience. Accurate data management and analysis is integral to tracking that engagement and understanding what members and non-members need and utilise.You will also be encouraged to share your innovative ideas and take the initiative to identify potential improvements or alternative approaches to our output as a team. We believe that teamwork makes us stronger and we like to be the best at what we do!
What will you be doing in this role?You will, under limited direction, be responsible for the maintenance of our CRM and participate in the planning, implementation and maintenance of a dynamic membership strategy across the organisation. You will also be supporting member initiatives, activities and events that enhance member retention and growth. We hope you will add a raft of skills and experience to our team.
Your key responsibilities & duties are to:Your day-to-day will be busy yet varied and will see you complete a mix of the following tasks:Membership AdministrationMaintain and update member records in the CRMProcess membership applications, renewals and cancellationsGenerate and distribute membership invoices, reminders and receiptsMember Engagement & SupportServe as one of the primary contacts for member enquiries via phone, email and social media, ensuring timely and accurate responsesAssist in supporting online membership events, including webinars, networking sessions and new member orientationsCoordinate and distribute any membership materialsData Management & ReportingRun and analyse membership reports to identify trends in acquisition, retention and engagementAssist in maintaining data integrity and accuracy within the CRMProvide distribution lists of members and non-members as required by the teamMarketing & Outreach SupportCollaborate with the Events and Marketing teams to implement campaigns targeting member acquisition and retentionSupport the creation of membership-related content for newsletters, social media, and the website.
Additional ResponsibilitiesProvide administrative support to the Member Relations Manager as needed.Contribute to special projects aimed at improving membership services, retention or growth
Academic & trades qualificationsRelevant qualification or demonstrated equivalent competency in data management and/or administrationAt least three years’ data experienceThe relevant rights to work in Australia or New Zealand
Work experience & skillsStrong interpersonal and communication skills with an engaging customer-focused attitudeHigh levels of energy to deliver an outstanding end product with pride in your workProven experience delivering a variety of reportsFamiliarity with membership acquisition and managementStrong attention to detail and efficient execution of dutiesDemonstrated experience of working with a CRM and segmenting customer/membership databases. We use Civi CRMIntermediate to advanced level of experience using the Microsoft Office Suite, Teams, Word & ExcelBeing a supportive and willing team player – a strong work ethic and can-do attitude is a winning combination for us and a key consideration for future team membersExperience working with virtual, cross-functional teams – we work daily with our volunteer members Exceptional learning agilityEnthusiasm, initiative and the ability to work independentlyEmbracing a small but fun, collaborative and supportive teamClear, concise and confident communicator and able to manage expectations and prioritiesLoads of initiative and the ability to speak up when you see a better wayWould be ideal to have experience working in a membership organisation, education institution or non-profit organisation (either as a volunteer or employee)
Closing date: Friday 14 March 2025We’re ideally seeking an immediate start but it’s all about finding the perfect candidate.
How to applyAll applicants are encouraged to apply by submitting their interest via email with a resume and cover letter explaining why you’d be interested in this position and why you’d be the ideal candidate to join our team. Please send your application to tina@educateplus.org
We’d like to see what you can do so please include samples of your work with your application, if possible.The successful applicant will be asked to provide two referees.
Educate Plus is committed to creating a rich, supportive workforce where we celebrate inclusion, gender equity and cultural diversity. Everyone matters and we love what we do, every day!