Description:
About John Sample Group
JSG is an SKF Group brand and has been owned by SKF since 1st November 2024. We have a well-established presence in Oceania and South East Asia operating since 1921, the Group has seen year-on-year growth through various trading entities under the name of JSG Industrial Systems located in strategically selected regions. Under JSG Industrial Systems, the group is considered the leader in providing quality engineered systems and supplying highly advanced industrial products and solutions servicing multiple industries such as Mining, Manufacturing, Oil & Gas, Construction, Agriculture, and Transport. Empowered with unmatched Technical and Industry knowledge.
The Opportunity
JSG Industrial Systems is seeking a Customer Support Supervisor to assist in the JSG Industrial Systems product range, through providing a high level of support and service to sales personnel, customers and end users in terms of how the communications are handled regarding response time, accuracy of response, assistance given, general information transaction and the level of rapport established while operating within the budget limits.
- Respond promptly to inquiries about stock availability, pricing, and orders, ensuring accurate information is provided to build customer trust.
- Manage daily and weekly reports on sales orders and encourage the use of online platforms, while advising customers on non-warranty return processes.
- Continuously improve procedures for the Customer Support team to ensure high levels of service, maintain office organization, and promote good housekeeping practices.
- Ensure efficient processing of customer inquiries and orders, assist with sales development, and foster strong communication with Procurement and Workshop teams.
- Ensure accurate entry of customer and service orders, including matching part numbers, quantities, pricing, delivery addresses, and timely processing of credit requests.
- Collaborate with the Warranty Coordinator on credit verification for returns, maintain communication with the sales team regarding customer developments, and process credits promptly upon approval.
- Enter all price and availability inquiries as Quotes in the system for sales follow-up and assist salespeople by entering quotes for customers as requested while on the road.
- Provide monthly reports to the Warehouse & Customer Support Manager on role-related issues and processing matters, while ensuring adherence to Quality Plans, Procedures, and Job Instructions.
- Ensure workplace health and safety by following safe procedures, promptly addressing WHS issues, completing required training, reporting environmental hazards, and adhering to ISO9001 company policies.
About You
- Previous experience in warehouse and customer service management roles, preferably in a business-to-business (B2B) environment.
- Strong understanding of LEAN methodology and its application to warehouse operations.
- Knowledge of IMS principles and ISO standards for quality, safety, and environmental management.
- Excellent leadership and team management skills, with the ability to motivate and develop team members.
- Strong organizational and problem-solving abilities.
- Effective communication skills, both verbal and written.
- Attention to detail and a commitment to delivering exceptional customer service.
- Proficiency in using warehouse management software and Microsoft Office Suite.
- Demonstrate values, work as a team player, and contribute strategies to achieve company goals.
Benefits
- Free onsite parking
- Great cultural environment: Monthly BBQ’s and birthday celebrations
- Supportive and inclusive team environment
- Training and support for individual career progression
If you are interested in a career with a successful Australian company with international reach, please forward your resume outlining your experience.
Only short-listed candidates will be contacted.
No agencies, please.