Description:
We are looking for an enthusiastic and proactive Operations and Medical Compliance Officer to work within our growing healthcare business. The role will be based at our Brisbane City office. This role is responsible for supporting doctor onboarding, compliance and engagement along with PEHA operations.
The Company
Established in 2016, Private Emergency Health Australia (PEHA) is the largest provider of outsourced private emergency departments to hospital partners within Australia. Responsible for the day-to-day management of the Emergency Departments and providing a superior level of emergency care to patients, PEHA prides itself on short wait times, expert care, personalised service, and excellent follow-up.
The role:
This role is a rare opportunity to join the business in a high-growth phase. As the Operations & Medical Compliance Officer, you will
- Work with the hospital credentialing teams to ensure doctors are work-ready
- Support doctor set-up and onboarding
- Assist the Medical Recruitment Specialist with doctor rostering
- Identify opportunities for improvement in company processes and procedures.
- Support projects across a range of operational improvement initiatives.
- Support compliance monitoring and reporting.
- Maintain accurate records and reports related to operational activities.
- Assist in executing operational plans and strategies
- Collect and review operational metrics and provide feedback.
- Provide accurate and timely information to internal stakeholders.
- Support PEHA's Quality and Safety processes
- Assist in organising logistics, travel and events
About you:
This is a great opportunity for someone who enjoys variety, managing multiple tasks, and seeing solutions, not problems. To be successful in this role you will need:
• Strong communication skills,
• Positive and professional demeanour
• Demonstrated attention to detail.
• Previous experience coordinating project, administrative and operational processes
• Ability to meet targets with competing demands and keep others on track.
• Ability to analyse and streamline processes and accurately document and report on outcomes
• Positive relationship management and ability to influence multiple stakeholders
• Experience in Microsoft Office suite and writing reports, risk assessments and operating procedure
Beneficial
• Experience with compliance and quality frameworks.
• Previous experience in coordinating projects
• Experience in health business beneficial but not required.
Qualifications and Education Requirements
• Tertiary education preferred