Description:
- Student Enrichment and Success (SES)
- This is a full-time continuing position with salary in the range $91,658.60 - $98,330.37 (HEW 6), plus a generous super allowance of up to 17%.
- Join a high performing team with an opportunity to upskill in multiple technological areas at a university ranked in the world’s top 50.
- Collaborate with world-class colleagues to deliver high-quality customer focused services to the University.
- Campus based role at our St Lucia location
Key Responsibilities Will Include
- Provide advanced technical support to users, addressing complex problems and faults.
- Lead efforts to enhance systems by identifying issues, evaluating solutions, and implementing complex configurations using best practices.
- Collaborate with stakeholders to define technical requirements and design business processes.
- Design, review, improve, and publish complex forms and workflows.
- Lead the development of systems-related documentation, including business cases, specifications, and technical reports.
- Manage technical project activities, including business case development, requirements gathering, user acceptance testing coordination, change management, risk mitigation, and issue resolution.
- Undergraduate degree with relevant experience and demonstrated effectiveness in delivering customer-focused service and maintaining a consistent and reliable level of support.
- Strong interpersonal skills with the ability to work collaboratively with colleagues and other internal stakeholders to achieve desired outcomes.
- Knowledge in all modules of CareerHub with accreditation as a CareerHub Workflow Champion (or working towards).
- Extensive experience in relevant technologies (including CRM, M365 applications, Power Automate, student administration systems) and the capacity to identify and support the implementation of new technologies.
- Strong analytical and problem-solving skills including the ability to conceptualise, describe, design and implement process improvements.
- Demonstrated technical project experience in developing and maintaining system/project documentation, leading user acceptance testing and contributing to change management activities.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Benefits
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
- Access to flexible working arrangements including flexible start/finish times, purchased leave, and a condensed fortnight.
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
- Cheap parking, On campus childcare and Salary packaging options.
- Cover letter addressing the ‘About You’ section
- Resume
Applications close 18 March 2025 at 11.00pm AEST (Job Reference Number - R-46800). Please note that interviews have been tentatively scheduled for 25 March 2025.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ******@uq.edu.au for accessibility support or adjustments.
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.