Description:
The Company
At Eagers Automotive we are working towards our vision of being Australia's most admired Automotive Group and we have the talent to make it happen, with a legacy spanning over a century of rich company history, and a workforce of over 8,000 employees spread across Australia and NZ, and a footprint in every capital city there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
About the role:
We currently have a fantastic opportunity available at Osborne Park for a Service Advisor working exclusively with our EV brand, BYD .
We have transformed the vehicle purchasing experience, by creating an enjoyable, non-pressured, retail shopping adventure. With our custom built, state-of-the-art facilities and innovative new concept, we are now seeking like-minded partners and professionals to join us in promoting the BYD brand.
Start your career with us today!
Reporting to the Service Manager, this role will be responsible for providing the best possible service to customers while simultaneously maintaining an efficient and profitable operation of the service department. This will include booking, greeting, and managing daily customer relations.
Duties will include the following:
- Assisting Service Manager with day-to-day operations
- Maintaining positive customer and employee relations
- Maintaining cost control over tools, equipment, subtle repairs and supplies
- Answering customer enquiries regarding their vehicle service
- Quoting additional service work
- Ensuring all customer requirements are met
- Build relationships with customers and internal stakeholders
- Deliver high quality customer service
The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.
About you:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do' attitude - we are looking for you!
You will ideally possess:
- Previous experience in a Service Advisor/ Assistant Manager role
- Desire to deliver exceptional customer service
- High level of integrity and work ethic
- Superb interpersonal skills
- High attention to detail
- Excellent communication and organisational skills
Benefits:
- Be a part of a multi-national company , where you have access to a network of opportunities across locations and brands.
- A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
- A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance!
BYD Osborne Park is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves of delivering an exceptional guest experience.
We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.
Eagers Automotive - Moving Together