Description:
Job Overview:We are seeking a dedicated and detail-oriented Customer Service Advisor to join our client’s dynamic team. As a key player in their financial company, which specialises in lending services related to the real estate industry, you will provide exceptional customer service and support to their clients throughout the lending process. This is a fantastic opportunity for individuals who are passionate about providing excellent customer experiences and have a keen interest in the financial and real estate sectors.
Key Responsibilities:
- Resolving member concerns as a first point of contact and escalating where appropriate.
- Provide resolution to inbound enquiries via phone, email, and online channels.
- Deliver outstanding service to real estate agencies and their clients using our client's payment platform.
- Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower
- Collaborate with internal teams, to facilitate smooth processing.
- Stay updated on industry trends, lending regulations, and company policies to provide informed assistance.
You’ll be a sharp professional, keen to join the team with like-minded individuals that are detail focused, excellent communicators, analytical and committed to quality. As an ideal candidate, you’ll have the following:
- Previous experience in customer service, preferably within the financial or real estate sectors.
- Knowledge of privacy and compliance in finance or lending is advantageous.
- Solid attention to detail to ensure the accurate verification of loan information.
- Excellent communication skills to be able to collaborate effectively with colleagues, leaders, and members.
- Strong organisational skills to manage a large volume of loan documentation, and to work independently and prioritise tasks to meet tight deadlines.
- Excellent written skills and the ability to multitask effectively.
- A passion for delivering outstanding service and contributing to business success.
- A team-oriented, positive attitude and a strong work ethic.
- Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- A brand-new office environment based in Perth’s CBD, only a 7 minute walk from public transport.
Application Process:
If you are passionate about providing exceptional customer service and are eager to join a leading financial company, apply now.
For a quicker response, please text or call. We're available outside of business hours! No CV? No problem! We're happy to have a confidential discussion with you regardless.
Email: Rachel@tcbrecruitment.com
Mobile Number: 0450 360 225
We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply. Please note that candidates must have the legal right to work permanently in Australia. We look forward to receiving your application!
To keep up to date with our latest jobs, visit our website and socials.
Website: http://www.tcbrecruitment.com
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Connect on LinkedIn: http://linkedin.com/company/tcb-recruitment
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26 Mar 2025;
from:
uworkin.com