Description:
Role Overview:
As a Senior Desktop Support Analyst for this prestigious global insurance organisation, you will provide hands-on leadership to a growing team across the Asia Pacific region. This role requires ownership in delivering innovative technical solutions within Desktop Support.
The Opportunity:
With a focus on ownership and accountability, you will lead a dynamic Desktop Support team, ensuring seamless operations and shaping best practices.
You will:
- Provide advanced technical support and resolve escalated ServiceNow issues.
- Drive service improvements, meet SLAs, and manage IT change communication.
- Handle Level 2 Desktop Support for a large user base.
- Create and maintain application and technical documentation, stored on the intranet and knowledge wikis.
- Oversee hardware provisioning and inventory management.
- Maintain documentation of processes and solutions.
- Contribute to project delivery and the transition to Business As Usual (BAU) activities.
What You'll Bring:
- Extensive IT support experience, ideally in insurance or finance.
- A minimum of 5 years' experience in a Senior Desktop Support role.
- A proven track record of managing teams.
- Demonstrated success in service improvements and SLA delivery.
- Experience with ServiceNow or similar systems.
- Proficiency in ITIL, end-user computing, and Microsoft 365 technologies.
- Excellent verbal and written communication skills.
- Strong knowledge of networking and desktop systems.
Note: Only Australian residents are eligible to apply for this role.
Why You'll Want to Join:
You will join a high-performing team with the opportunity to impact our APAC customers through a collaborative and innovative approach. For more information, please email me at
21 Mar 2025;
from:
uworkin.com