Administrative Officer, Student Records

Description:

Overview:

• Part-time (0.9 FTE / 32.4 hours per week), fixed-term position until April 2026

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Administrative Officer, Student Records, you will be responsible for providing a high level of service and expertise to staff and students across RMIT on all aspects of student record management. This includes onshore vocational and higher education student records, timely analysis of student enrolment records, resolution of complex enrolment issues, resolution of student financial related issues/queries, provision of expert advice on processes and, procedures relating to the management of student records to school and college professional staff, the Academic Registrar’s Group, students and the wider university community.

Please note: occasional evening and weekend work and restrictions on annual leave may be necessary during peak periods.

To be successful in this position, you will have:

• Demonstrated experience and expertise in the provision of quality student administration advice and services, including a sound knowledge of relevant policies, procedures and performance agreements.

• Strong conceptual, analytical and problem-solving skills with an ability to think laterally to identify practical and workable solutions.

• Demonstrated ability to contribute to the continuous improvement of systems and processes in a service­ oriented environment including the development or refinement of process documentation.

• Highly developed interpersonal skills, communication skills, including ability to tailor communication styles to diverse audiences.

• Excellent organisational and time management skills with proven ability to manage multiple tasks and readjust workload priorities to meet conflicting deadlines.

• Demonstrated ability to use a range of information and communication technologies effectively including: Microsoft Office software packages, web and email software, database use and management.

• Ability to build and maintain effective and productive relationships with a wide range of groups to work collaboratively in a team environment, whilst displaying cultural sensitivity and cross-cultural communication skills.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice-President who is responsible for planning and implementation of the University’s strategies related to RMIT’s academic programs and the student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Academic Registrar's Group (ARG) is responsible for a range of activities underpinning the student lifecycle from enrolment though to graduation. The ARG operating environment is highly complex in view of more than 82,000 student enrolments across the University in both vocational and higher education programs at campuses in Melbourne, Europe and Vietnam, as well as at several offshore locations in conjunction with educational and industry partners.

RMIT has one of the highest numbers of international student enrolments within Australian universities; consequently, compliance requirements are significant with State and Federal legislation imposing numerous and frequently revised regulatory obligations.

https://www.rmit.edu.au/about/governance-management/rmit-structure/education

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ Apply ’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact the Talent team via email talentsupport@rmit.edu.au.

Position Description - Administrative Officer, Student Records

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

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Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.