Description:
We're on the hunt for an analytical and driven Residential Credit Assessor to join our growing Customer Operations Department. Are you ready to grow your career with ING?
Our Customer Operations is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia. ING currently operates in the Consumer, Residential and Commercial markets. Our Credit Assessors are honest, prudent, and responsible because they play a critical role in our lending businesses. This role will assess credit and loan applications or variations for residential mortgages.
You’ll be in your element in this role if your ideal day includes providing outstanding customer service to ING Customers and Brokers by assessing loans on a first time correct basis.
This is a 12 month secondment opportunity based in Sydney .
What you’ll do
- Assess PAYG applications and progress to self-employed in residential loan products.
- Review credit and risk assessments for loan/credit applications or variations within an allocated Delegated Lending Authority.
- Specialise in credit/risk analysis, customer segmentation, conveyancing, and banking processes.
- Uphold ING policies and procedures (including ING’s underwriting guidelines, compliance, and risk) to avoid unacceptable operational risk.
- Apply superb detail and attention to all transactions to consistently meet KPI’s and quality indicators such as ‘Moments of Truth.’
- Operate within the ING service delivery guidelines to ensure that all credit applications are completed within the deadlines as set to meet optimal business outcomes.
What we’re looking for
- Previously held a Delegated Lending Authority (DLA) of at least $1m in a Residential Loan Approval setting.or Commercial setting or $60k within a Consumer/Retail finance setting (preferred but not essential).
- Excellent coordination collaboration and communication skills to confidently liaise with internal and external stakeholders.
- Sound knowledge of Australian lending practices including policy, valuations, mortgage insurance, procedures, and Australian banking regulatory requirements.
- Strong mathematical and statistical analysis aptitude.
- Recent localised experience in the finance industry in residential mortgages assessment.
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com
Applications close Wednesday, 26th March 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
Still in two minds?
At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!
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